Server Version#: 4.63.0
Player Version#: 1.24.5.5173
Tuner Make/Model: vbox 4144
Guide/Lineup name:
Using XMLTV?: no
Channel number/Name:
Plex find vbox , scan channels and scan guide. when I try to play something I get playback error.
debug log attached :
plex debug.txt (147.7 KB)
Thank you for the screenshot and the Plex Web log
I can see a tune request at 5:17 pm GMT to channel identified as www.SLO%201.co.un on the vbox
To actually see what happened with this tune request, I would need the debug server logs as well
Please ensure debug logging is enabled for the server and repeat the test on this and other channels and also run with the Plex Web logging as you did and when the issue arises - note down the time and channel and collect the Plex Web log and the server logs and attach here with the details and logs
You mentioned you are not using xmltv but the logs show that you are and the xmltv is provided by the vbox. I may need you to capture some vbox http responses but I would need to wait for the server logs to establish what the requests would be
Do any channels tune at all ? Are all iptv channels or are there any actual over the air channels ?
I am going to take a guess that this is the same issue as reported here Live TV and DVR DONT WORK! PLEX FINDS VBOX DEVICE BUT AFTER... NOTHING
Hello,
here is my debug log and server logs.
All channels are dvb-c and plex live tv don’t tune to any channel at all. Today I tried to play several TV channels, only travel ch. playback black video with audio only.
debug log.txt (164.6 KB)
Plex Media Server Logs_2021-11-03_22-15-44.zip (4.7 MB)
Thank You
Yes the failures to tune are due to the same issue in the linked forum post
well this channel does not look like a normal cable provider channel identifier
www.ORF 1 HD.co.un
I have referred the problem to the development team, The Plex Media Server is not coping with the non-standard channel identifiers. I will discuss this with vbox as well
For Travel we are using identifier “Travel”
Could you send me the responses to these commands - if you can execute using curl
For the channel identifiers - i need
curl -o vboxxmltv.xml http://192.168.2.153:55555/vboxXmltv.xml
and for the TRAVEL channel we are using this url to stream from the channel
http://192.168.2.153:55555/devices/vbox-53CA/media/TRAVEL
Could you try that in curl to get a channel capture and break in after say 2 minutes
curl -o travelcap.ts http://192.168.2.153:55555/devices/vbox-53CA/media/TRAVEL
Then try out the travelcap.ts capture file to see if it has audio / video using vlc or other media players and if it does - zip and upload somewhere and send me a link
and could you get me the response for this request
curl -o vboxchannels.txt http://192.168.2.153:55555/devices/vbox-53CA/channels
This will output the response to file vboxchannels.txt
Hello,
here is data:
link to captured video: Connecting...
vboxchannels.txt (16.7 KB)
vboxxmltv.xml not allowed to upload so I rename it to txt:
vboxxmltv.txt (7.7 MB)
Thank you - we seem to be using the xmltv channel identifier for tuning rather than channel identifier.
Could you go through DVR setup from beginning and capture complete sequence in the debug server logs and then get the tune to fail.
So debug server logging enabled as before
Delete the DVR
Wait for deletion to complete
Shutdown the server
Restart the server
Wait few minutes
Go through DVR Setup and channel matching to the xmltv
Then tune a channel eg 1097 "SLO 1 HD!
Get the error
and collect the server logs
and these 2 xml captures again
curl -o vboxchannels2.txt http://192.168.2.153:55555/devices/vbox-53CA/channels
curl -o vboxxmltv2.xml.txt http://192.168.2.153:55555/vboxXmltv.xml
Thanks
Here they are:
debug.txt (245.5 KB)
vboxchannels.txt (16.7 KB)
vboxxmltv2.xml.txt (7.5 MB)
And the server logs soon after going through the fresh DVR setup
Thank you for all the diagnostics - the latest info has been referred to our Plex Web and Plex Media Server teams
Hello,
today I tried to play almost all channels and this are the results:
1042 tlc audio only
1050 diva plays OK
1060 vitel only audio
1062 cartoon network plays OK
1067 travel audio only
1069 extreme plays ok
1074 ZDF plays ok
1083 rtl plays ok
1089 vox plays ok
1101 rtk plays ok
1104 rtcg plays ok
1113 duna plays ok
1116 minimax plays ok
1120 mezzo plays ok
1130 exodus plays ok
Other channels give error playback.
Anything new happening here ?
Experiencing the same with a VBox XTI 3452. A couple of channels can be played but most of the channels not. However as I saw I can record streams through Plex even if the channel can not be played and later I can watch the recorded stream. Any update on this @sa2000 ?
There is an issue open with the Plex Media Server team relating to the use of the xmltv vbox data. I don’t have any more information
is the vbox usable for OTA channels without the xmltv option?
I did not try OTA, however I managed to downgrade my PMS on Synology to 1.23.5.4862-0f739d462 and now VBox is working with its XMLTV option.
Thanks
Do you happen to have any server logs from the time it was failing?
Just want to check that your problem is the one that is being looked into by the Plex Media Server development team. It manifests itself with the Plex Media Server.log file containing this error on attempt to tune the channel
completed with status error (The device does not tune the required channel)
Unfortunately I don’t have. However I can confirm that only those channels won’t load which has space in its title like „M4 Sport HD” where Plex try to get URL „http://xxx.xxx.xxx.xxx:55555/devices/vbox-412A/media/M4%20Sport%20HD” unsuccessfully.
It’s strange that earlier versions of PMS can tune all the channels flawlessly.
So, I’ve installed latest 1.25.2.5319 version of PMS to my Mac. Here are some entries from the Plex Media Server log when I try to tune to a channel from web client:
Dec 12, 2021 00:56:47.568 [0x70000da39000] WARN - DVR:NewSchedule: Couldn't schedule recording (error: The device does not tune the required channel).
Dec 12, 2021 00:56:47.569 [0x70000da39000] ERROR - Subscription: Rolling media grab failed to start.
Dec 12, 2021 00:56:51.554 [0x70000da39000] WARN - DVR:NewSchedule: Couldn't schedule recording (error: The device does not tune the required channel).
Dec 12, 2021 00:56:51.555 [0x70000da39000] ERROR - Subscription: Rolling media grab failed to start.
Dec 12, 2021 00:56:58.560 [0x70000d621000] WARN - DVR:NewSchedule: Couldn't schedule recording (error: The device does not tune the required channel).
Dec 12, 2021 00:56:58.560 [0x70000d621000] ERROR - Subscription: Rolling media grab failed to start.
In my VBox log I can not even see Plex is trying to reach any VBox URL at all. Looks like Plex can not handle UTF-8 encoded URLs well. :-/
