Playback Error

[sync_keylock]

Server Version#: 1.25.6.5577-c8bd13540
Player Version#: 1.41.0.2876-e960c9ca
Tuner Make/Model: HDHomeRun Quattro
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:

Hi

It’s about the problem that Plex for Windows, as well as Plex for Mac and the Plex for Desktop on windows (Web App app.plex.tv), at irregular intervals, reproducibly, after the end of a broadcast, a few minutes later, the playback stops and I get the error message:

Playback error - The live TV session has ended.

Log.txt (12.5 MB)
Plex Media Server Logs_2022-02-18_16-09-16.zip (5.2 MB)

[sa2000]

Thank you - this has been referred to the Plex Web development team

[sync_keylock]

Is it foreseeable when the problem could be fixed?

[sa2000]

@sync_keylock

Is it foreseeable when the problem could be fixed

I am sorry i cannot say when

Have you considered using other Plex client apps for DVR Live TV streaming ?

[sync_keylock]

Unfortunately, the problem also exists there

[sa2000]

I have only refered the issue with Plex Web and Plex Desktop to the development team. If you say the same issue exists with other Plex client apps then I would need to get diagnostics and refer to the relevant development teams

Screenshot at time of problem and noting down time of problem and what time you started watching the TV channel and before reproducing the problem,. to have had logging enabled for the server (debug) and where available as a setting for the client app as well

See relevant client app support article for app logs
You searched for logs | Plex Support
Debug Server Logs as you provided before

[sync_keylock]

So the problems, I think you have the logs, relate to Plex for Mac, Plex for Windows and the Web Plex App.

What other do you mean?

[sa2000]

@sync_keylock

What other do you mean?

We have Plex available for:

Plex for Android (Mobile) and Plex for Android (TV)
Plex for Roku
Plex for iOS (Mobile - iphone / iPad) and Plex for tvOS (Apple TV)
Plex for Smart TVs (various)

[sync_keylock]

Oh ah! You mean that. Sorry, I wasn’t aware. I don’t use that.

[sync_keylock]

Could this fixed issue solved my problem:

• Fix Live TV playback stopped when “Use alternate streaming protocol for video playback” enabled

[sa2000]

@sync_keylock

Could this fixed issue solved my problem:

• Fix Live TV playback stopped when “Use alternate streaming protocol for video playback

That issue was stopping live tv dvr streaming after few minutes. In your case streaming gets stopped some time later

The issue I raised is still open with the Plex Web team

The latest version of Plex Web app is available using browser and url
https://app.plex.tv/desktop

Please confirm that it is still happening - i presume the time it stops after starting streaming varies

[sync_keylock]

Yes, unfortunately the problem still exists.

Thanks!

[sa2000]

We have a fix for the issue of DVR Live TV streaming failing sometime after start

The fix is in Plex Web and initially is available in the hosted Plex Web that is on https://app.plex.tv/desktop

See release notice for Plex Web 4.99.2

Plex Web

4.99.2 FIXED: Discover Together: Fix “New Activity” zIndex. Discover Together: Hide avatar when we share something with other users. Don’t show “Time to fill the blanks” get started card if Profile is filled. Fix live tv session stopped after a period of time. Fixed edge case in Library access modal when setting restriction settings. Search: Avoid reloading data on some pages when “More Ways to Watch” setting is toggled. Fixed an issue that could cause audio/subtitle streams to change during …

• Fix live tv session stopped after a period of time.

The fix will get included in the Plex Desktop app sometime soon and will eventually also be included in the Plex Web app bundled within Plex Media Server

[sync_keylock]

WOW!

[sync_keylock]

Hi

Unfortunately, I have to inform you that the playback of live tv has been stopped again. I tried your link.

did I do something wrong or did I miss options?

[sa2000]

@sync_keylock

Unfortunately, I have to inform you that the playback of live tv has been stopped again. I tried your link.

I did manage to get DVR Live TV running for 18 hours before I stopped - when I tested out the fix before release.

Could you check what you have in Plex Web settings for the https://app.plex.tv/desktop app
After opening this page, select Settings and then Show Advanced and then Debug and then see what you have set for
Use alternate streaming protocol for video playback

My tests were using the default - with this not selected

Do you have the other debug advanced settings as default?
Direct Play ticked
Direct Stream ticked

and for Quality settings
Automaticaly adjust quality unticked

Home Streaming
“Use Recommended settings” ticked

Lets get server logs and indication of how soon after DVR Live TV streaming does the error arise?

For the diagnostics for this, I would like both debug and verbose settings enabled for the server

So Settings / Server / General / Show Advanced
Enable both Debug Logging and Verbose Logging
Save changes
Restart the server to get fresh logs created
Wait a couple of minutes and then start the DVR Live TV streaming
Note down the time
and get a screenshot and time of the error
and then capture the server logs zip - through settings / Server / Troubleshooting / Download Logs
and attach the zip with the screenshot and the information relating to the time of start / fail

After you collect the diagnostics, disable verbose logging leaving only debug logging enabled on the server

[sync_keylock]

I have activated: Use alternate streaming protocol for video playback

Debug enabled and full reports enabled, so if the problem persists by tomorrow I’ll send you the necessary files and logs.

So far I haven’t had any crashes anymore.

I really appreciate your efforts!!!

Ps. I left the options you mentioned.

[sync_keylock]

Hi @sa2000

you got a PM with the logs.