Playback not working in HP Chromebox

Plex Players Desktop Players
1

I’ve been using Plex successfully for a year, but my set-up has abruptly stopped working and I can’t figure out why.

My client is an HP Chromebox. I access Plex through the Chrome browser. Recently, I’ve encountered an error. I can view and browse my library, but when I press Play nothing happens. I’ve tried restarting my Chromebox and disabling my adblockers, but the problem persists.

Plex still works great on my other client device, an Apple TV.

My server is a PC running Windows 10 v. 1909 64 bit.

My problem client is an HP Chromebox running ChromeOS Version 76.0.3809.136 (Official Build)

Any help appreciated.

Server Version#: 1.21.0.3711-b509cc236
Player Version#: 76.0.3809.136 (Official Build) (64-bit)

2

Please enable logging in the Plex Web client, reproduce the problem, then grab the logs. Plex Web App Logs | Plex Support

Also provide the logs from your PMS from this test. Plex Media Server Logs | Plex Support

3

Error reproduced and logs attached, thank you!

(File removed)

[mod edit] - I got the client log. I removed it since there is some private info in there.

4

Thanks for clearing that log! Didn’t realize I had uploaded private info. :grimacing:

Please let me know if the logs reveal anything. Thank you!

5

I was able to reproduce the problem. We are investigating the problem.

6

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