Playback terminated, conversion failed

Hi,

i have plex installed on a windows computer, storage is on a NAS box connected to that computer.

i normally watch everything on my apple tv

recently with nearly every video, at random points in the file, playback stops and i get the error message saying “playback was terminated by the server, conversion failed or transcoder failed to start”

i tried also playing from the ios app and it gives the same error.

if i play the same video on web browser, i have no problems.

can anyone please help?

Plex Media Server Logs_2018-08-03_11-50-18.zip (4.0 MB)

Without directly looking at your logs…its probably this issue…

Check it out and report if this is the issue

thanks mate!

according to this bit in the topic

Update KB4338819 - Build 17134.165 (July 10th)
This update caused the problem. This is a security update.

Update KB4345421 - Build 17134.167 (July 16th)
This solved the problem. This is a quality/bug fix update.

Update KB4340917 - Build 17134.191 (July 24th)
This is the latest update at the time. This is a quality/bug fix update.

i was indeed on the build that broke it, so i’ve updated now and i’m on the .191

will report if it happens again or is fixed :slight_smile:
thanks.

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