Played Status resetting itself

Plex Media Server Desktops & Laptops
1

Server Version#: 1.14.1.5488
Player Version#: 3.77.4

I am having an issue where I mark various seasons of various shows as played/unplayed, but then they seem to completely reset to their status before doing this, after a few days - they di retain it for a little while though. However watching other shows seems to be updating fine, it seems to be related to specifically marking something as played/unplayed.

So, for a specific example - I have Stargate SG1 Seasons 1 - 10. I marked seasons 1-5 as played, and then actually watched seasons 6-10. After a few days of marking 1-5 as played, they are showing as unplayed again, but seasons 6-10 still show as played. I have another tv show doing the opposite, where I marked as unplayed but they keep showing as marked as played after a couple days.

No idea if it is related, but this started happen when the roku app was rolled out. Is it keeping its own played status and then sending it back to the server – is there basically a “multiple master” problem here?

I am not using any special plugins – all stock plex, and am on the latest windows server and have 2 rokus that are connecting as well.

2

Still no luck figuring this out – anyone have any ideas?

3

Please post the content of the Plex XML info of an affected episode.

Is your media storage outside of your server machine?
Is this activated? If so disable it:
Settings - Server - Library - ‘Empty trash automatically after every scan’

1 Like
4

My media storage is on the same machine as the server.

That setting was indeed enabled it – disabled it. I’ll report back if that seems to fix it.

Here is the XML of one of the affected files:

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows" librarySectionUUID="51d96067-c2e1-484c-a227-c585d3b1f7e7" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1544811662">
  <Video ratingKey="6052" key="/library/metadata/6052" parentRatingKey="6047" grandparentRatingKey="5836" guid="com.plexapp.agents.thetvdb://72449/3/1?lang=en" librarySectionTitle="TV Shows" librarySectionID="2" librarySectionKey="/library/sections/2" type="episode" title="Into the Fire" grandparentKey="/library/metadata/5836" parentKey="/library/metadata/6047" grandparentTitle="Stargate SG-1" parentTitle="Season 3" contentRating="TV-PG" summary="O'Neill, Carter and Jackson must escape Hathor's clutches, while Teal'c tries to raise a Jaffa army on Chulak. General Hammond must take desperate measures to rescue the team.

" index="1" parentIndex="3" rating="7.5" year="1999" thumb="/library/metadata/6052/thumb/1535600610" art="/library/metadata/5836/art/1542944085" parentThumb="/library/metadata/6047/thumb/1542944085" grandparentThumb="/library/metadata/5836/thumb/1542944085" grandparentArt="/library/metadata/5836/art/1542944085" grandparentTheme="/library/metadata/5836/theme/1542944085" duration="2545360" originallyAvailableAt="1999-06-25" addedAt="1535600610">
    <Media videoResolution="sd" id="7896" duration="2545360" bitrate="1155" width="640" height="360" aspectRatio="1.78" audioChannels="3" audioCodec="ac3" videoCodec="msmpeg4v3" container="avi" videoFrameRate="PAL">
      <Part accessible="1" exists="1" id="8037" key="/library/parts/8037/1025029448/file.avi" duration="2545360" file="M:\TV\Stargate\SG-1\S03_-_COMPLETE\Stargate.SG1.S03E01.AC3.DivX.DVDRip-AMC\Stargate.SG1.S03E01.AC3.DivX.DVDRip-AMC.avi" size="367370240" container="avi" deepAnalysisVersion="2" requiredBandwidths="1631,1338,1248,1248,1248,1248,1248,1248">
        <Stream id="17761" streamType="1" codec="msmpeg4v3" index="0" bitrate="925" bitDepth="8" chromaSubsampling="4:2:0" frameRate="25.000" height="360" refFrames="1" requiredBandwidths="1407,1114,1028,1028,1028,1028,1028,1028" width="640" displayTitle="SD (MSMPEG4V3)"/>
        <Stream id="17762" streamType="2" selected="1" codec="ac3" index="1" channels="3" bitrate="224" audioChannelLayout="3.0" requiredBandwidths="224,224,224,224,224,224,224,224" samplingRate="48000" streamIdentifier="1" displayTitle="Unknown (AC3 3.0)"/>
      </Part>
    </Media>
    <Director id="16790" filter="director=16790" tag="Martin Wood"/>
    <Writer id="19202" filter="writer=19202" tag="Martin Gero"/>
    <Extras size="0"> </Extras>
  </Video>
</MediaContainer>
5

I had this issue with a single movie once. No matter what I tried, I couldn’t get the watch status to stick. The only thing that worked to solve the issue was the Plex Dance, which involves removing your media from the library, and performing a few maintenance tasks before returning it.

1 Like
6

I’ll keep that in mind, thanks

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M:\TV\Stargate\SG-1\S03_-_COMPLETE\Stargate.SG1.S03E01.AC3.DivX.DVDRip-AMC\Stargate.SG1.S03E01.AC3.DivX.DVDRip-AMC.avi

So which folder did you add to the library? M:\TV or M:\TV\Stargate?
If it was just M:\TV, that Stargate folder is “too much”. You must not insert arbitrary folder levels in a tv show library. It will cause trouble.

The folder organization is also faulty. You have one subfolder per-episode. That is also too many folder levels.

Remove and rename those subfolders.
Here is how it’s supposed to be:

M:\TV\Stargate SG-1\Season 03\Stargate.SG1.S03E01.AC3.DivX.DVDRip-AMC.avi

1 Like
8

I have actually not had any problems with that folder structure in the past, until very recently, but I hear ya. I know it technically doesn’t support such a thing, but it does seem to.

Anyway, after disabling that setting, it does seem to be working fine now. I’ll give it some more time before I call it fixed since sometimes it would revert after a day.

If the setting change infact does not fix it, I’ll indeed resort the files.

9

After quite a bit of testing, it was indeed those nested Stargate folders causing the issue. I’ll have to re-organize. Thanks!

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