Playlist Error: Make sure the destination is available and try again

Plex Media Server
1

Server Version#: 1.20.0.3133

Whenever I attempt to add add a song to my existing playlist (Not MY TIDAL) I received the following error above in the subject line. I’ve zipped up all of the logs from the settings page and can post it here. Not sure if it needs to be scrubbed though

2

When PMS is telling to make sure the destination is available, it’s an indication that it can’t see the file(s). It could initially (how they were added) but, for reasons it doesn’t know, now it can’t.

May I have your ZIP logs? There isn’t any need in most cases.
I will grab them and quickly remove or provide you a private means to get them to me if you wish it.

3

LOGS REMOVED

The logs have been attached! Thanks in advance

4

I cannot find any hard “Permission Denied” errors in your logs.

What I do see, are networking changes of the VM guest (the OS your server runs in)
The networking replies indicate you have two layers of NAT. One at the ISP/edge and one in the VM. Is this expected? If so then safe to ignore.

I did see an incomplete TLS handshake & Cert setup due to version. This wouldn’t make media unavailable if it’s part of the greater networking changes also occurring.

Aug 11, 2020 17:27:30.071 [0x7fbfe96bb700] DEBUG - HTTP 200 response from GET https://70-118-224-133.a83ce8d56b6f4a469034f8a11592f7c8.plex.direct:8888/identity
Aug 11, 2020 17:27:30.072 [0x7fbfe96bb700] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published'.
Aug 11, 2020 17:27:30.072 [0x7fbfe96bb700] DEBUG - MyPlex: Last published value didn't change, we're done.
Aug 11, 2020 17:27:30.072 [0x7fbfe8eba700] DEBUG - Completed: [192.168.30.1:35086] 200 GET /identity (2 live) TLS GZIP 2ms 451 bytes
Aug 11, 2020 17:41:58.564 [0x7fbfe3fff700] DEBUG - CERT: incomplete TLS handshake: wrong version number
Aug 11, 2020 17:57:05.534 [0x7fbfe96bb700] DEBUG - Sync: uploadStatus
Aug 11, 2020 18:00:12.231 [0x7fbfe96bb700] DEBUG - Statistics: Flushing 1 expired bandwidth entries, 0 expired media entries.
Aug 11, 2020 18:27:05.534 [0x7fbfc5ffb700] DEBUG - Sync: uploadStatus
Aug 11, 2020 18:27:15.088 [0x7fbfc5ffb700] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Aug 11, 2020 18:27:15.088 [0x7fbfc5ffb700] DEBUG - PublicAddressManager: Obtaining public IP.

In particular, the networking changes appear to be periodic as if a DHCP server is firing / renewing.

Aug 12, 2020 09:27:33.791 [0x7fbfe1ffb700] DEBUG - MyPlex: Last published value didn't change, we're done.
Aug 12, 2020 09:57:05.543 [0x7fbfe1ffb700] DEBUG - Sync: uploadStatus
Aug 12, 2020 10:00:16.204 [0x7fbfe1ffb700] DEBUG - Statistics: Flushing 1 expired bandwidth entries, 0 expired media entries.
Aug 12, 2020 10:14:48.386 [0x7fbfc6ffd700] DEBUG - NetworkInterface: received Netlink message len=88, type=RTM_DELADDR, flags=0x0
Aug 12, 2020 10:14:48.386 [0x7fbfc6ffd700] DEBUG - NetworkInterface: Netlink address message family=2, index=2, flags=0x0
Aug 12, 2020 10:14:48.386 [0x7fbfc6ffd700] DEBUG - Network change.
Aug 12, 2020 10:14:48.386 [0x7fbfc6ffd700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Aug 12, 2020 10:14:48.387 [0x7fbfc6ffd700] DEBUG - Network change notification but nothing changed.
Aug 12, 2020 10:14:48.539 [0x7fbfc6ffd700] DEBUG - NetworkInterface: received Netlink message len=88, type=RTM_DELADDR, flags=0x0
Aug 12, 2020 10:14:48.539 [0x7fbfc6ffd700] DEBUG - NetworkInterface: Netlink address message family=2, index=2, flags=0x0
Aug 12, 2020 10:14:48.539 [0x7fbfc6ffd700] DEBUG - Network change.
Aug 12, 2020 10:14:48.539 [0x7fbfc6ffd700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Aug 12, 2020 10:14:48.540 [0x7fbfc6ffd700] DEBUG - Network change notification but nothing changed.
Aug 12, 2020 10:27:05.543 [0x7fbfe96bb700] DEBUG - Sync: uploadStatus
Aug 12, 2020 10:27:20.740 [0x7fbfe1ffb700] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Aug 12, 2020 10:27:20.740 [0x7fbfe1ffb700] DEBUG - PublicAddressManager: Obtaining public IP.
Aug 12, 2020 10:27:20.740 [0x7fbfe1ffb700] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
Aug 12, 2020 10:27:21.161 [0x7fbfe1ffb700] DEBUG - HTTP 200 response from GET http://plex.tv/pms/:/ip
Aug 12, 2020 10:27:21.161 [0x7fbfe1ffb700] DEBUG - PublicAddressManager: Got public IP from http://plex.tv: 70.118.224.133
Aug 12, 2020 10:27:35.336 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, not an IGD: <http://[fe80::244e:f18e:eb6:2a1]:8096/dlna/f8ee54c322bb4da087904257a90d4471/description.xml>.
Aug 12, 2020 10:27:35.336 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, not an IGD: <http://[fe80::244e:f18e:eb6:2a1]:8096/dlna/f8ee54c322bb4da087904257a90d4471/description.xml>.
Aug 12, 2020 10:27:35.336 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, not an IGD: <http://[fe80::244e:f18e:eb6:2a1]:8096/dlna/f8ee54c322bb4da087904257a90d4471/description.xml>.
Aug 12, 2020 10:27:35.339 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, found device <http://192.168.30.14:8096/dlna/f8ee54c322bb4da087904257a90d4471/description.xml> with private address <192.168.30.18>
Aug 12, 2020 10:27:35.339 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, not an IGD: <http://192.168.30.14:8096/dlna/f8ee54c322bb4da087904257a90d4471/description.xml>.
Aug 12, 2020 10:27:35.342 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, found device <http://192.168.30.14:8096/dlna/f8ee54c322bb4da087904257a90d4471/description.xml> with private address <192.168.30.18>
Aug 12, 2020 10:27:35.342 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, not an IGD: <http://192.168.30.14:8096/dlna/f8ee54c322bb4da087904257a90d4471/description.xml>.
Aug 12, 2020 10:27:35.344 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, found device <http://192.168.30.14:8096/dlna/f8ee54c322bb4da087904257a90d4471/description.xml> with private address <192.168.30.18>
Aug 12, 2020 10:27:35.344 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, not an IGD: <http://192.168.30.14:8096/dlna/f8ee54c322bb4da087904257a90d4471/description.xml>.
Aug 12, 2020 10:27:35.344 [0x7fbfe1ffb700] DEBUG - NAT: UPnP, getPublicIP didn't find usable IGD.
Aug 12, 2020 10:27:35.595 [0x7fbfe1ffb700] WARN - NAT: PMP, got an error: Not Supported by gateway.

I wouldn’t expect DHCP to renew so quickly so therefore wonder if there’s something in the network , outside the VM, which is not being seen.

Does any of this make sense?

5

Thanks for the reply! Yes, I’m double NATing, since I only have one external IP I can use.

But in the meantime, I’ve disabled my DHCP server for my network that the VM belongs in and rebooted the VM. The song still won’t add to a playlist or create a new one, but I somewhat expected that.

Want me to post those logs?

6

Please do post the ZIP logs before the error information is lost off the end of the buffer.

As for multiple hosts and one external IP, i have the same.

  1. WAN IP
  2. Multiple hosts, 5 real systems plus 13 VM’s using bridged adapters , all appearing on my LAN as if distinct systems. Nobody has Double NAT.
7

To supplement, you do have a different issue to deal with .

Your SSL / TLS modules are too old and need updating

Aug 11, 2020 17:41:58.564 [0x7fbfe3fff700] DEBUG - CERT: incomplete TLS handshake: wrong version number
8

I recreate the error to pop up again, so it should hopefully be fresh in the logs.

Plex Media Server Logs_2020-08-26_09-40-45.zip (1.4 MB)

9

And I’m no 100% sure how to update my SSL/TLS modules lol. I suppose I could run an apt-get update/upgrade, but I don’t think that will help too much

10

Hey ChuckPa, I was wondering if you were able to get back to me. Thanks

11

Sorry for the delay. I didn’t get the notification until today.

I did find errors; errors which should not exist.

Plex Media Server.4.log:Aug 20, 2020 02:02:13.462 [0x7fbfc77fe700] ERROR - Error cleaning media bundles: boost::filesystem::directory_iterator::construct: No such file or directory: "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Media/localhost"
Plex Media Server.4.log:Aug 20, 2020 02:02:13.463 [0x7fbfc77fe700] ERROR - Error cleaning metadata bundles: boost::filesystem::directory_iterator::construct: No such file or directory: "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata"

Where is your /var/lib/plexmediaserver stored?

12

It should be on the root drive:

root@:/var/lib/plexmediaserver/Library/Application Support/Plex Media Server# ls
Cache Diagnostics Plug-ins
Codecs Logs ‘Plug-in Support’
‘Crash Reports’ plexmediaserver.pid Preferences.xml

13

It appears as though the “metadata” and “media” folders are missing in my Plex Media Server folder. I’m not sure as to why that would be, I haven’t manually moved those anywhere.

Is there a installation repair mechanism I can use or something of the like?

14

There is no “repair” other than to erase it and start over.

You can try to manually recover it by:

  1. Create the directories by hand as root
  2. Change ownership to plex:plex
  3. Force re-scan all your media
  4. Force “Refresh All Metadata”

If this doesn’t rebuild it then there is nothing which can be done,
In all my years here, I’ve never seen this type of failure.

15

Well strangely enough, that mostly worked. I’m still not able to import songs into existing playlists, but I can now make new ones. I’ll go ahead and rebuild them from here. Thank you

16

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.