PlayStation 5 Playback Issues (Buffering and Color Issues)

Plex Players Gaming Consoles
1

Server Version#: 1.20.5.3600
Client Version#: 5.4.2
Platform Version#: 2.25

PlayStation 5 Issue 1: Buffering

While watching a 1080p video after approximately 15 minutes of flawless playback the PS5 app started buffering and pausing the video constantly. Restarting the app did not fix the issue.

I switched to a Chromecast player to see if the issue was reoccurring also there, but had no issues with the playback of the same file on that device.

The Plex server is used on a local wireless AC network and all players are set to play the original quality with direct play enabled. I observed that the server was transcoding for the PS5 although it is on the same local network. I don’t know if that is normal for some devices.

Tested video parameters are:

  • Duration 37:05

  • Bitrate 13552 kbps

  • Width 1920

  • Height 808

  • Aspect Ratio 2.35

  • Video Resolution 1080p

  • Container MKV

  • Video Frame Rate 24p

  • Video Profile high

  • Codec H264

  • Bitrate 13552 kbps

  • Bit Depth 8

  • Chroma Location left

  • Chroma Subsampling 4:2:0

  • Coded Height 816

  • Coded Width 1920

  • Color Primaries bt709

  • Color Range tv

  • Color Space bt709

  • Color Trc bt709

  • Frame Rate 23.976 fps

  • Height 808

  • Level 4.1

  • Profile high

  • Ref Frames 5

  • Scan Type progressive

  • Width 1920

  • Display Title 1080p (H.264)

  • Extended Display Title 1080p (H.264)

  • Codec EAC3

  • Channels 6

  • Language English

  • Audio Channel Layout 5.1(side)

  • Sampling Rate 48000 Hz

  • Title English

  • Display Title English (EAC3 5.1)

  • Extended Display Title English (EAC3 5.1)

PlayStation 5 Issue 2: 4K Video Color Issue

When playing 1080p video files on the PS5 there are no display issues, except for the buffering issue mentioned above. But when trying to play 4K video files the colors are oversaturated and burned to the point where the videos are unwatchable.

The PS5 is connected to a non-HDR TV and I don’t know if the issue is somehow connected to that.

On other devices I don’t observe color issues (e.g. Galaxy Tab S7 or the Plex server itself connected to an old non-HDR LCD monitor).

In the settings of the PlayStation 5 itself it is not permitting any changes to the HDR settings, they are grayed out as it is automatically detecting and displaying that the TV is not supporting HDR functions.

Tested 4K video parameters are:

  • Duration 2:57:04

  • Bitrate 6384 kbps

  • Width 3840

  • Height 2160

  • Aspect Ratio 1.78

  • Video Resolution 4K

  • Container MKV

  • Video Frame Rate 24p

  • Audio Profile lc

  • Video Profile main 10

  • Codec HEVC

  • Bitrate 6000 kbps

  • Bit Depth 10

  • Chroma Subsampling 4:2:0

  • Coded Height 2160

  • Coded Width 3840

  • Color Range tv

  • Frame Rate 23.976 fps

  • Height 2160

  • Level 5.0

  • Profile main 10

  • Ref Frames 1

  • Width 3840

  • Display Title 4K (HEVC Main 10)

  • Extended Display Title 4K (HEVC Main 10)

  • Codec AAC

  • Channels 6

  • Bitrate 384 kbps

  • Audio Channel Layout 5.1

  • Profile lc

  • Sampling Rate 48000 Hz

  • Display Title Unknown (AAC 5.1)

  • Extended Display Title Unknown (AAC 5.1)

3 Likes
2

I believe the color issue may be related to the always on hdr option if the ps5. I’ve read a few issues about that. While the old PS4 option flexed well between hdr and non hdr, the new setting seems to not work with plex.

3

In the display settings of the PS5 console it shows that HDR is off as the TV is not supporting HDR.

4

I am having the same buffering and color issues.

1 Like
5

Same here. If I seek the video at all I run into an endless buffer. Which makes skip intro completely worthless.

6

Same. Sometimes changing the bit rate of video during buffering, helps it resume play. But most of the time it doesn’t. :frowning:

7

I’m have the same issues with buffering and color. The only additional comment is the color saturation also exists in some of my older content with lower resolutions as well. I do not have hdr tv and it is turned off in the ps5 settings.

8

When I direct play something on PS5 it’s all super red for some reason. If I force a transcode the color is fine.

9

Direct stream on I get a green garbage encode. With it off I have buffering issues over gig LAN.appears unusable on PS5 to me at the moment. Color issues as well but seems to be a coin flip versus color offset and full blown wrong codec or a blinking buffering icon

1 Like
10

I have the same issue. Anyone knows how to fix it?

11

This issue exists even after todays update as well, not to shatter your hopes. After some content direct plays it eventually after 20-30 seconds buffers, then endless goes through a pausing and playing again cycle. The moment it’s switched off of direct play, it works flawlessly.

4 Likes
12

Same issues. Has this been acknowledged?

13

Same color issue for me with old Animaniac series (not the reboot). I have a 1080p LG Oled TV with no 4K nor HDR. Other Plex apps (ie. smart TV’s) do not have the issue.

14

same colour issue here even if i turn off hdr seems to be happening on all files for me

15

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