@Moussa Any updates on fixing this? Ps5 app still is unuseable. Buffering on all content. This issue has persisted even after all the updates Plex have applied.
2 Likes
Server running on Docker on Synology DS1520+ server version 1.22.2.4282
PS5 client 5.12.2, Platform 2.50
New behavior:
- Seems able to Transcode older SD quality mpeg4 h264 video with no buffering. (This applies to all attempts to play āStar Trek Enterpriseā)
- Direct stream of some HEVC Main 10 x265 in 1080 now displays green and blue lines, while the audio plays properly. (This applies to all attempts to play āFinal Spaceā in the logs)
- Direct stream of HEVC Main 10 x265 in 4k gets same buffering behavior. (This applies to all attempts to play āThe Matrixā)
I have a profile file that forces direct stream of hevc, a setup that worked flawlessly on the ps4 pro. Transcoding h265 in 1080 may be doable, but the Synology doesnāt have the horsepower to transcode 4k.
@Moussa
Are there any updates you can share for the PS5 buffering problem?
Can you reproduce it? If not can you maybe share your test setup?
Do you need sample files from us? Logs?
Tell us what you need to help fix this please!
3 Likes
Iām getting really close to cancelling my plex pass over this. My old as dirt PS4 slim streamed decent enough, my original xbone on another TV streams fine, but the PS5 doesnāt stream anything without the dreaded buffering of death. Like many other uses have noted, looking at the server you see the bandwidth go through the roof. PS5 is having zero connectivity issues and is closer to the router than the xbone or ps4 are.
My other option is to buy a shield, and it seems to me itās ridiculous to feel the need to buy another device at $200 when I have a $500 unit that can stream anything else BUT plex with no issues.
I noticed both on here and on places like reddit the plex employees are super QUIET about these issues. They respond to many other topics.
3 Likes
@nosympathy I totally feel that. I bought the lifetime pass so may just have to toss this and try kodi or whatever. But I will keep posting status and logs with any updates. Figure may be able to āsqueaky wheelā this into getting fixed. But like you said, it is surprising how quiet they have been on this matter.
Why is the ps5 app like 10fps, sluggish and like 2bit colour, the grey is covered in banding really disappointing when moving from the beautifully smooth Nvidia shield implementation? Whatās the reasoning behind using the cheap TV app version of the player app instead of the great Android TV experience ? Or even the desktop PC app @Moussa a lot of people will learn about Plex for the first time on ps5 and this has to be your worst implementation. Not the first impression your amazing work (on other platforms deserves.
Iām kinda not surprised considering Sonyās been extremely quiet on pretty much everything lately, and theyāre not too thrilled about devs talking about anything. Sonyās refusal to talk about anything is starting to hit a boiling point on gaming enthusiast forums. At least if you bought a Shield youād be able to play Playstation 1 games (yes Iām still annoyed at Sony about their backwards compatibility stance).
Iād wager the PS5 (and PS4) version of Plex is stuck using a minimalist framework that Sony provides, and that framework is a modified version of webkit (aka the guts of the Chrome web browser). Media apps on Playstation generally donāt get to use resources like a game would so that a game can stay in memory in the background while bringing up a video app. And since thatās how the cheap TV apps work afaik, thatās the version Playstation gets.
VR apps appear to be an exception though, so Iād love to see a VR implementation of Plex Home Theater with different VR theater environments that just so happens to have an optional 2D version. That they might be able to get away with, but I have no way of knowing for sure. I think the rad.live app works like that.
It seems to be working well enough, except it displays everything in 60hz, Whereas the shield tv plays 24hz correctly. If that could be changed, I would love it.
Has anyone else had the issue where 480p content plays with a purple line down the right side of the frame?
Server running on Docker on Synology DS1520+ server version 1.22.3.4523
PS5 client 5.15.1, Platform 3.10
Issue persists, episodes of the nevers skipped forward repeatedly, and batwoman and the flash would buffer randomly.
Same here on my brand new PS5.
UHD x265 HDR content shows green lines or false colors. Audio output is fine.
After playing several seconds, Plex for PS5 will buffer and eventually error out. This is direct streaming a compatible 1080p video file that will work on every other player I tried. If I switch to transcode on the PS5, it will work.
Not going to keep including logs unless asked for them, but this issue persists. While it worked perfectly on the ps4, I thought perhaps the not super powerful CPU in my NAS could be a factor, so I ran a plex server instance on my desktop which is much more powerful. Same issues immediately.
The plex ps5 app is just unusable. Really disappointed in the lack of progress or communication on this matter.
Cross posting from a different thread that seems to have a bit more mod attention, but the latest PS5 system software update has not resolved the issue, plex on PS5 remains functionally unusable.
3 Likes
Decided to install PLex on my PS5. Works fine on my new Xbox. Works fine on my mac. On the PS5 it doesnt show my local server at all. Sadly it appears i am one of many.
Iām glad to hear Iām not the only one. I agree that plex worked well on my launch day ps4 and now is garbage on the ps5 while all other streaming apps work fine for me. The buffering and then erroring outā¦ will work fine from my phone also.
I seem to be in the minority, but Plex on my PS5 seems to work, at least to some level for playback.
I was watching a film, direct stream, no troubles, but if I pause then try to resume I sometimes get the spinning orange circle of doom followed by a playback error. Same sometimes when I try to skip forward or backward 30 seconds or so 
Iād been using Plex on PS4 Pro and all in all it was pretty good, although some things still transcoded (in which case I used my chromecast instead!).
I had high hopes for Plex with the power of the PS5, and yet somehow my chromecast still seems to outdo the Plex client on the console?!
I gave up after 6 month of patches, different configurations, setups and a lot of testingā¦
Bought the Nvidia Shield TV pro andā¦ Plex heaven. The Shield plays anything and everything you throw at it.
I love the PS5, but the Sony support for this issue is just very poor.
from last week ps5 cannot open my server . but ipad and phone can open it. what is the problem with plex on ps5.
Thanks
Iām having constant buffering issues with 720p/1080p/4K material, the orange circle of death appears seemingly randomly and the only fix is to either rewind and hope it doesnāt freeze again, or close/reopen the video.
Also, if this happens near the end of the video, thatās usually it for that video on PS5, since I canāt close/reopen because Plex marks it as watched and Iād have to fast-forward the entire video, which usually doesnāt work. Itās easier to get out a laptop/phone and watch the ending on it.
Other than that, the app is excellent! The video quality and frame rate seem better than on AppleTV 4K.
1 Like
