Playstation problems continue with 0.9.14.4

Plex Players Gaming Consoles
1

In fact it seems worse. Under 0.9.14.3 it would play most videos (bluray rips), a few were a little choppy but under this new one it just times out eventually with the “video did not start playing in time” message. I can play the movies fine from my wireless laptop using Plex Media Player.

Log attached.

Thanks, Simon

2

@ferrar1s said:
In fact it seems worse. Under 0.9.14.3 it would play most videos (bluray rips), a few were a little choppy but under this new one it just times out eventually with the “video did not start playing in time” message. I can play the movies fine from my wireless laptop using Plex Media Player.

Log attached.

Thanks, Simon

Transcode requests from the Playstation are failing with error 500 due to Plex Media Server detecting not enough disk space for transcoding. This is a recent change and the calculation was supposed to have improved in 0.9.14.4 which is what you have running

Nov 26, 2015 18:39:52:918 [10564] DEBUG - [Universal] Using local file path instead of URL: F:\ServerFolders\Movies\Movies\Alien Resurrection (1997)\Alien Resurrection (1997).mkv

Nov 26, 2015 18:39:52:918 [10564] WARN - Low disk space: 29664392042 bytes source file, 59911864320 bytes capacity, 11898109952 bytes available on C:\Users\ferrari-admin\AppData\Local\Plex Media Server\Cache\Transcode\Sessions

Nov 26, 2015 18:39:52:918 [10564] WARN - TranscodeSession: inadequate disk space for transcode

Nov 26, 2015 18:39:52:918 [10564] ERROR - Failed to start session successfully.

Nov 26, 2015 18:39:52:918 [10440] DEBUG - Completed: [192.168.0.43:57224] GET /video/:/transcode/universal/session/wp7dshwy0c/base/index.m3u8 (7 live) TLS 7ms 288 bytes 500

Can you check how much free disk space is available on the C:\ Drive
The log is saying 11Gb free and a transcode to be done for video that is 27Gb in size

3

That’s correct the disk has only 11GB free. I could expand it or my preference would be to use a 50GB spare partition I have. If I change the path where the application data resides (under Settings/General) can I just copy over the information in Plex Media Server directory in AppData or do I need to let it recreate that data from scratch?

4

@ferrar1s said:
That’s correct the disk has only 11GB free. I could expand it or my preference would be to use a 50GB spare partition I have. If I change the path where the application data resides (under Settings/General) can I just copy over the information in Plex Media Server directory in AppData or do I need to let it recreate that data from scratch?

50Gb might not be enough for all the appdata
Make sure it is not an external network share but local drive

Normally you would :

  • shut down Plex Media Server, make sure no plex processes running.

*Copy the app data structure
C:\Users\ferrari-admin\AppData\Local\Plex Media Server\ to the new location - eg D:\PlexData\Plex Media Server\

  • Change permissions for the new path to make sure the user that Plex Media Server runs in has full rights

  • Launch Plex Media

  • Launch Media Manager and amend the settings / server / general / show advanced
    e.g. for example above to: D:\PlexData
    The specified path is that above the Plex Media Server folder
    Save changes

  • shut down Plex Media Server, make sure no plex processes running.

Relaunch Plex Media Server. It should now use the new path.

Note: if there is any issue with the path specified or syntax error or path does not exist or drive letter changes later, Plex Media Server will fail to launch - quietly without saying or reporting any error