Please help me understand what I need to play 4K on my system

General Discussions
1

Hi,

I have an LG Oled 65c7 (4K and HDR compatible).

My plexserver is a QNAP TVS-471

My plex client is the native LG app.

My media bitrate is h256 mkv. Plex player shows quality played as 52.8 Mbps 4K (original). Audio os 7.1 TrueHD

The TV is connected to the network by Ethernet cable.

Streaming 4K Movies just is not working, it keeps stuttering so obviously the server is processing the movie on it’s side.

How can I get this working? Should I convert the movie to another container for it to work? If I do will I lose on quality (audio or video).

Do I need to add an Nvidia Shield to the mix?

Thank you!

2

The native plex app should direct pllayy the content, assuming you are using webos 3.0
See: https://forums.plex.tv/discussion/132141/plex-for-smart-tvs-tivo#latest

Is it constantly stuttering or just during certain parts?
It’s possible the 100Mbps port on the TV can’t handle the bandwidth of the media

3

Hi Highway,

It stutters right away and never stops.

Why would a network port capable 100Mbps not be able to handle a 52Mbps stream?

I am pretty sure that the issue is related to the processing of the server and not the network capability of the tv.

I say this because I also tried playing the content from another client (a NUC with openPHT embedded) and there I can monitor the playback information. CPU usage, bitrate, temp etc.

Only after a coupe of seconds into the movie, the processor activity immediately skyrockets to 100% and the image starts stuttering.

So it looks to me that it is not direct playing the content but the NAS is probably decoding or something (even though the playback information does state it is playing directly).

4

found the issue myself. It’s with the subtitles, server tries to transcode. With subtitles disabled, it plays perfectly