Plex always stopping after some time

[jfairham]

Server Version#:1.13.8.5395
Player Version#: (Various, all my shared users, Samsung, Sheild, LG)

Oct 29, 2018 21:49:01.621 [0x7fe8e17ff700] DEBUG - Request: [151.:53609 (WAN)] GET /hubs (24 live) TLS GZIP Signed-in Token (#@live.co.uk)
Oct 29, 2018 21:49:01.622 [0x7fe8e17ff700] DEBUG - HubCache: Adding ‘/home.continue/1/hubs/en-gb/’ to the cache (/home.continue/1/hubs/en-gb/).
Oct 29, 2018 21:49:01.622 [0x7fe8e17ff700] DEBUG - HubCache: Adding '/home.ondeck/1/hubs/en-gb/’ to the cache (/home.ondeck/1/hubs/en-gb/).
Oct 29, 2018 21:49:01.675 [0x7fe8e17ff700] DEBUG - HubCache: Computed '/home.ondeck/1/hubs/en-gb/’ in 53 ms.
Oct 29, 2018 21:49:01.675 [0x7fe8e17ff700] DEBUG - HubCache: Computed '/home.continue/1/hubs/en-gb/’ in 53 ms.
Oct 29, 2018 21:49:01.675 [0x7fe8e17ff700] DEBUG - HubCache: Retrieving '/home.ondeck/1/hubs/en-gb/’ from the cache.
Oct 29, 2018 21:49:01.675 [0x7fe8e17ff700] DEBUG - HubCache: Retrieving '/home.playlists/1/hubs/en-gb/’ from the cache.
Oct 29, 2018 21:49:01.675 [0x7fe8e17ff700] DEBUG - HubCache: Retrieving '/home.movies.recent/1/hubs/en-gb/’ from the cache.
Oct 29, 2018 21:49:01.676 [0x7fe8e17ff700] DEBUG - HubCache: Retrieving '/home.television.recent/1/hubs/en-gb/’ from the cache.
Oct 29, 2018 21:49:01.676 [0x7fe8e17ff700] DEBUG - HubCache: Retrieving '/home.videos.recent/1/hubs/en-gb/’ from the cache.
Oct 29, 2018 21:49:01.676 [0x7fe8e17ff700] DEBUG - HubCache: Retrieving '/home.photos.recent/1/hubs/en-gb/’ from the cache.
Oct 29, 2018 21:49:01.676 [0x7fe8e17ff700] DEBUG - HubCache: Retrieving '****/home.music.recent/1/hubs/en-gb/’ from the cache.
Oct 29, 2018 21:49:01.679 [0x7fe8e17ff700] DEBUG - We’re going to try to auto-select an audio stream for account ******.
Oct 29, 2018 21:49:01.679 [0x7fe8e17ff700] DEBUG - Selecting best audio stream for part ID 69903 (autoselect: 0 language: en)
Oct 29, 2018 21:49:01.679 [0x7fe8e17ff700] DEBUG - Audio Stream: 155219, Subtitle Stream: -1
Oct 29, 2018 21:49:01.680 [0x7fe8e17ff700] DEBUG - We’re going to try to auto-select an audio stream for account *****.
Oct 29, 2018 21:49:01.680 [0x7fe8e17ff700] DEBUG - Selecting best audio stream for part ID 69902 (autoselect: 0 language: en)
Oct 29, 2018 21:49:01.680 [0x7fe8e17ff700] DEBUG - Audio Stream: 155215, Subtitle Stream: -1
Oct 29, 2018 21:49:01.681 [0x7fe8e17ff700] DEBUG - We’re going to try to auto-select an audio stream for account ******.
Oct 29, 2018 21:49:01.681 [0x7fe8e17ff700] DEBUG - Selecting best audio stream for part ID 69901 (autoselect: 0 language: en)
Oct 29, 2018 21:49:01.681 [0x7fe8e17ff700] DEBUG - Audio Stream: 155212, Subtitle Stream: -1
Oct 29, 2018 21:49:01.682 [0x7fe8e17ff700] DEBUG - We’re going to try to auto-select an audio stream for account ******.
Oct 29, 2018 21:49:01.682 [0x7fe8e17ff700] DEBUG - Selecting best audio stream for part ID 69895 (autoselect: 0 language: en)
Oct 29, 2018 21:49:01.682 [0x7fe8e17ff700] DEBUG - Audio Stream: 155199, Subtitle Stream: -1
Oct 29, 2018 21:49:01.682 [0x7fe8e17ff700] DEBUG - We’re going to try to auto-select an audio stream for account ******.
Oct 29, 2018 21:49:01.682 [0x7fe8e17ff700] DEBUG - Selecting best audio stream for part ID 69891 (autoselect: 0 language: en)
Oct 29, 2018 21:49:01.682 [0x7fe8e17ff700] DEBUG - Audio Stream: 155187, Subtitle Stream: -1
Oct 29, 2018 21:49:01.683 [0x7fe8e17ff700] DEBUG - We’re going to try to auto-select an audio stream for account ****.
Oct 29, 2018 21:49:01.683 [0x7fe8e17ff700] DEBUG - Selecting best audio stream for part ID 69672 (autoselect: 0 language: en)
Oct 29, 2018 21:49:01.683 [0x7fe8e17ff700] DEBUG - Audio Stream: 154711, Subtitle Stream: -1
Oct 29, 2018 21:49:01.689 [0x7fe92cbfe700] DEBUG - Completed: [151.:53609] 200 GET /hubs (24 live) TLS GZIP 68ms 9518 bytes (pipelined: 1)
Oct 29, 2018 21:49:02.605 [0x7fe92f3ff700] DEBUG - Jobs: ‘/usr/lib/plexmediaserver/Plex Transcoder’ exit code for process 14806 is -9 (signal: Killed)
Oct 29, 2018 21:49:02.605 [0x7fe8e93fb700] WARN - Transcode runner appears to have died.

[jfairham]

Another crash

this was after turning on hardware encoding, since turned it off.

[ChuckPa]

I’m sorry but may I have the full log file set (ZIP file) which is captured 30 seconds after recreating the issue?

It’s impossible to diagnose from fragments.

Also, please tell me the host OS / environment. (need basic information)

[jfairham]

Hi, I’ve sent a full zip file of all logs to you.
OS is Ubuntu 16.04
Media is on a separate mounted HDD in /media
Main OS on a seperate HDD /

[mw0dcm]

I’ve been experiencing random crashing of what seems to be the Transcoding also, but seems funny I’ve submitted my logs on the Forum, and for 2 to 3 days have had no reply from anyone.
My issue is with LiveTV when a HD channel is being watched along with an SD channel, it trips the SD channel out with a “Playback Error”
My system is a i5-3330 with 8Gb RAM, Nvidia GTX-750ti GPU, running Ubuntu 18.04LTS, 3 Hauppage WinTV DuoHD tuners for multiple streams around the home and recording, I also have Hardware Transcoding switched on.
If you need my logs, I’ll gladly upload them…

Update at 15:24GMT - I’ve since switched off Hardware Transcoding and everything works perfectly, so it’s something that Plex doesn’t like when 2 users are either trying to watch channels from the same receiver or recording a show and watching another at the same time… This definitely needs looking into!!

Dave