Hello,
I wanted to report a bug of plex amp, While the program is running should it be closed suddely for any reason the program will open the next time in blank state like seen here:
https://cdn.discordapp.com/attachments/362286212469489664/429257356845645836/Capture.JPG
i dunno if the auth token goes missing or something but deleting all plex amp and reinstalling and re authoring the app seems the only way to get it back to work.
If this happens again, can you zip up all the JSON files (e.g. server.json, config.json) so we can see whatās going on, and DM them to me?
Great idea, similar problem, the UI appears to go blank after screen saver activated.
Screenshot looks like this after it goes blank
Am sending you zipped files by DM. Have zipped up everything in
C:\Users\Andrew\AppData\Local\Programs\plexamp
Andrew
@AWHS ~ AFAIK this is a known issue when the display powers off on Windows, weāre not sure what causes the scaling to get whacky.
Iām getting a blank interface today too on Windows 10 client.
I can open the playlist menu and it shows recent tracks etc, but nothing on the main screen. Visualisers are ok but no track info.
Just installed the Windows 10 1803 update and itās back to normal
After extensive use some days itās fine, and others itās blank. Sometimes I just get the recently played list showing. It doesnāt seem to have anything to do with the screen going to sleep (mine rarely does at work and it fails to display anything on program launch).
Reboots sometimes fix it.
Hello,
I am having the same issue. Discovery is not showing anything from time to time, and I really like the radio options, and use them extensively. This works at randomā¦
I am also experiencing the blank interface issue.
Edit: I have a workaround.
Go to properties for plexamp:
Go to the compatibility tab:
Plex amp is now rendering consistently across my displays, and windows scaling is not breaking the electron app.
@elan Idk if you want to add scaling workarounds to an FAQ somewhere, electron apps are rather notorious for having issues with windows scaling, but the issues always manifest in weird ways and make it hard for users to get a solution unless they are a developer.
Wow thatās super useful, thank you very much! Iām very much not a windows dev, do you have any idea as to whether this can be done programmatically or via app properties?
Last I checked its an open issue that manifests in lots of ways.
There are workarounds , but they are complicated, and force you to build UI elements in nonstandard ways (And may break once electron fixes its open issues)
Iām very much not a windows dev
Same boat over here, Iām mostly working on software as a service and web based UIās. Native windows issues are a little outside my wheelhouse. 
Unfortunately that didnāt fix it for me.
I just have a blank window with no menu just a search icon that changes to ādiscoveryā but wonāt return anything
@borochris ~ sounds like your issue is something different, likely a problem connecting with server, possibly related to proxy or something in the middle?
It did work when I first installed (a while ago) and nothing has changed in the network environment since.
Both the client (laptop) and the Plex server (windows PC) are on the same LAN segment so nothing in the middle unless there are external calls in the client
Iām on MaxOS and have just started to get a similar window to @NismoR31 . Whenever I select a song to play I get this window and nothing happens.
Hey @ borochris,
This fix is a tad inconsistent for me as well.
My setup:
Windows 10
main screen: 3840 x 2160
Scaling 100%
add on screen 2056x1440
Scaling ?
When I am using plexamp on my main screen I set my options to: 
Plex looks like this on opening:
When I am using the external screen I change this to:
My (possibly incorrect) understanding, is once this issue in electron is fixed, a rebuild of plexamp will scale properly without these fixes.
@treasureChest I think itās ānormalā for plexamp to start like this: 
If it canāt connect to your server right away, sometimes I have to click the discovery bar at the bottom:
Then hit esc to get the screen to populate the last played item like this:
I am not sure of a work around if the the info does not display after you select the item or hit esc from the discovery page though. Have you tried selecting a second server, and then switching back to the one you want to use?
My screen is identical to that of @treasureChest and I have tried most of the DPI options with no effect.
With no menu showing it is impossible to do anything with the application.
Interestingly whenever I start the application I get a dozen attempts to get into my system from ip 196.52.84.55 on port 22030 which appears to be connected to an Amazon chrome extension (not installed). This is not a response connection but something in this app is triggering it
I am getting this issue today, fresh install. Literally none of these solutions in this thread have helped. Any ideas?
Fixed by deleting plexamp directory in appdata
Thanks for this one! Uninstalled - deleted that folder and installed again to fix it (must have been left over from an old install).
Also recommend allowing the installer app through protected folder access in Windows if anyone else sees this issue
