PLEX and NVIDIA when will we get access to the PMS folder?

Plex Media Server NAS & Devices
41

@spikemixture said:

@ladytower said:

@KarlDag said:

@ladytower said:
So does the 7.0 update storage changes make any difference with this problem yet? Supposedly you can increase your storage from internal even for apps and games so does that mean we can add a external and make it the internal storage and plex now use that to store all the data? And Can anyone access the protected space now that the pms saves to in 7.0? Or are we still screwed?! I have the older shield and it hasn’t updated to 7.0 yet so i was curious if anyone has bought the new 2017 released with 7.0 and tried plex with it.

As far as I’m aware, adoptable storage is the same in Nougat as it was in marshmallow… So don’t expect a change.

Could be wrong, though.

Well you could with 6.0 yes but it was limited to only some data not all and i was under the impression that with 7.0 you have more control over it using majority of data as internal on any usb device now. But your right i shouldn’t expect them to fix a issue it has had since day 1 lol it is so simple too all plex has to do is change where it is installed to outside protected android folder yet they dont do it and keep pms access dead and **_just moved on to other things like dvr and cloud junk _**rather then fix the amateur problem in device they plugged across all media outlets os a media server device!.

Yep I agree!

Honestly, I think putting PMS on the Shield would be considered as worse junk by most users that don’t own one…

42

Honestly, I think putting PMS on the Shield would be considered as worse junk by most users that don’t own one…

So not having PMS on the Shield would be considered good to us that have one ??

No. I want it to be a server.

43

@spikemixture said:

Honestly, I think putting PMS on the Shield would be considered as worse junk by most users that don’t own one…

So not having PMS on the Shield would be considered good to us that have one ??

No. I want it to be a server.

No. I’m saying that if you ask the vast majority of Plex users, I’m sure most are more excited by PVR or Plex Cloud than this device having PMS on it.

I’m not saying you’re wrong, or they’re right. I’m saying let’s not be so quick to dismiss those other projects.

One way or another, Plex should have fixed this with Nvidia before release, IMO.

44

Plex on Shield = sick < Plex DVR = sicker < Plex DVR on Shield = sickest. Plex Cloud is slick, but not interested.

As a Plex on Synology user, I can assure you that I’m equally excited about Plex on Shield. And I am now regularly using both without issue.

3-10 (maybe 20?) Watt device serving up a Plex library and capable of serious transcodes, and pipelined DVR for less than 200 bucks?? YES PLEASE!

45

@KarlDag said:

@spikemixture said:

Honestly, I think putting PMS on the Shield would be considered as worse junk by most users that don’t own one…

So not having PMS on the Shield would be considered good to us that have one ??

No. I want it to be a server.

No. I’m saying that if you ask the vast majority of Plex users, I’m sure most are more excited by PVR or Plex Cloud than this device having PMS on it.

I’m not saying you’re wrong, or they’re right. I’m saying let’s not be so quick to dismiss those other projects.

One way or another, Plex should have fixed this with Nvidia before release, IMO.

IMO2 and shield version 3.3 was June!

46

Dear Plex,

I bought the Nvidia Shield 16GB as soon as you advertised that a plex media server and client can run at the same time. Boy was I excited. My NAS drive was quite old (Synology RS411) and could handle any transcoding. Plugging the shield in it was great to see that the app was pre-installed, the setup was a breeze!

It was only after 2 days that I found out that my internal storage was full…after all, being a 16gb model I went out to buy a 128gb microSD card and created adaptable storage. I thought my worries were over, i re-indexed my library and found that the internal storage was full again. What? I said to myself.

After trawling through forum posts it quickly became apparent that there is a problem with the ability for plex to use adaptable storage. It was quite confusing because some people blamed Nvidia, others blamed Plex. I figured that no software is perfect, so I waited for the next Nvidia Update.

Now I have Android 7. Whoo Hoo. This made me happy. What didn’t make me happy was that I still can’t store my PMS library on the SDcard, alternatively I can’t transfer the Plex app to the SDcard.

So Plex, with the release of Android 7 and the enhancements to storage solutions, is there any update to getting this problem for all the people that bought a 16gb Nvidia Shield fixed?

If you can fix this problem, or provide us a people with an update…depending on the outcome, I promise to buy a Lifetime Premium Account.

Yours Sincerely,
Dave

47

@Trial_Master said:

@faaaaq said:
spike, the missing media is due to how the Shield handles NAS drives.

From reading the posts in this thread am I right in assuming NVidia (not Plex) need to fix the missing media issue?

Yes. They have officially taken ownership of the issue as of about a week ago, and have stated they are working on the fix right now.
EDIT to give more info: The Shield for some reason has issues seeing items on SMB shares when there are more than 70 items in the folder trying to be accessed. It is absolutely not a Plex-related issue, as it affects all apps that can access network shares including file explorers. Here is a very detailed breakdown of the issue, and on page 6 is where a mod confirms Nvidia is working on a fix https://forums.geforce.com/default/topic/972125/shield-tv/missing-files-folders-on-smb-mounted-file-systems/

@hoopes4908 said:

@faaaaq said:
spike, the missing media is due to how the Shield handles NAS drives.

Also, I wish people would stop saying “no way” to do this or “impossible” to do that. Moving the database and metadata and all that is possible, and simple, if your device is rooted. this is not feasible for many people, sure, but using the blanket statement “not possible” is ridiculous… If someone who is rooted reads that, they will just take it as fact, when in reality they are a few lines of terminal commands away from achieving their goal…

if it’s so easy, please explain to those of us who aren’t as “knowledgeable” as yourself

A two second Google is too much for you to handle? Rooting itself is easy: nvidiashieldzone.com - nvidiashieldzone Resources and Information. and for those already rooted that want to move their metadata folder or be able to install plugins, all it takes is symlinking once youre rooted. I have posted many times in the forums the EXACT terminal commands to achieve the ability to install plugins, if you are rooted feel free to do a search for one of the posts.

48

Yes. They have officially taken ownership of the issue as of about a week ago, and have stated they are working on the fix right now.

While this is good news it is ridiculous how long it has taken!!
And I am being polite using ridiculous!

49

A two second Google is too much for you to handle? Rooting itself is easy: nvidiashieldzone.com - nvidiashieldzone Resources and Information. and for those already rooted that want to move their metadata folder or be able to install plugins, all it takes is symlinking once youre rooted. I have posted many times in the forums the EXACT terminal commands to achieve the ability to install plugins, if you are rooted feel free to do a search for one of the posts.

Have you actually successfully created a symlink to the Plex Metadata folder? I tried doing this a couple of months ago and while I was able to successfully symlink the Plug-ins folder, thus allowing installation of plug-ins, the Metadata was less successful:

This was a couple of months ago so I can’t remember exactly what happened, however, after creating the symlink and migrating the metadata to my external storage, the Plex app would no longer download posters or wallpapers. From what I remember, though, it would still download text information such as Titles, Plots, etc… I thought this was extremely bizarre behavior at the time. At first, it seemed that the data migrated successfully, but then new movies wouldn’t have any artwork, so I was under the impression that the plex server app was refusing to write to the new folder. However, and this is where my memory is fuzzy, it seemed that Text info was still downloading (Title, plot, year, etc…). Also, the plex server app had no trouble writing to the Symlinked Plug-ins folder, so I don’t understand why it couldn’t do the same with the metadata (or at least the picture based metadata.)

I also remember trying to manually download artwork via the web interface but, let’s say you were trying to manually update a poster for a movie, where you would normally see a grid of different posters to chose from, it was all just a bunch of blank boxes.

So to summarize, while symlinking does seem to work for Plug-ins, it doesn’t actually appear to be a solution for migrating metadata off of the internal storage. If you have successfully done this and wouldn’t mind outlining the steps you followed, that would certainly be extremely helpful to many users here. I’ve scoured this forum, the Nvidia forum, as well as XDA and Google and have yet to come across someone who has successfully migrated the metadata folder, only the Plug-ins folder.

50

Sorry, forgot to tag @faaaaq in above post. Don’ know how to edit posts.

51

@spauldhaliwal said:

So to summarize, while symlinking does seem to work for Plug-ins, it doesn’t actually appear to be a solution for migrating metadata off of the internal storage. If you have successfully done this and wouldn’t mind outlining the steps you followed, that would certainly be extremely helpful to many users here. I’ve scoured this forum, the Nvidia forum, as well as XDA and Google and have yet to come across someone who has successfully migrated the metadata folder, only the Plug-ins folder.

Not sure if this is an acceptable option for you, but others seem to have deleted the stock Shield PMS and reinstalled it to external storage: https://forums.plex.tv/discussion/297887/how-to-install-shieldtv-plex-media-server-on-external-storage-micro-sd-usb-flash-root-required

Edit: Woww totally forgot this is 2018 and thought your post was recent, hah. Oh well, still applies!

52

It’s a year since my last post and NOTHING has changed.

53

14 months , 3,000 views and 50 comments yet still nothing from Nvidia or Plex.
Really , I just don’t get it…

For me I have given up on this happening and will only ever be using a Nvidia Shield Pro as a backup PMS !

54

@spikemixture said:
14 months , 3,000 views and 50 comments yet still nothing from Nvidia or Plex.
Really , I just don’t get it…

For me I have given up on this happening and will only ever be using a Nvidia Shield Pro as a backup PMS !

"We’re working on it"™

55

@KarlDag said:

"We’re working on it"™

You made my day!!! :smiley:

56

@KarlDag said:

@spikemixture said:
14 months , 3,000 views and 50 comments yet still nothing from Nvidia or Plex.
Really , I just don’t get it…

For me I have given up on this happening and will only ever be using a Nvidia Shield Pro as a backup PMS !

"We’re working on it"™

Gee thanks for the update.
Must be getting close then ?
hahahahahahahhahahaha yeh sure

57

@spikemixture said:
14 months , 3,000 views and 50 comments yet still nothing from Nvidia or Plex.
Really , I just don’t get it…

For me I have given up on this happening and will only ever be using a Nvidia Shield Pro as a backup PMS !

The problem with the pro version is it still even in the 2017 model has a mechanical HD in it whereas the 16 gig version does not, I just put a commercial grade 500 gig drive i removed from a direct tv DVR into a $10 usb 3.0 enclosure from amazon and hooked it up usb to my shield and now it has almost 500 gigs of space not to mention that it is faster then the pro version hdd and will out last the consumer grade garbage seagate drives they put in the 500 gig shield that has been recalled once already and has since had tons of failures after time on people yet cost $100 more for a hdd that in a store costs maybe 50 bucks lol it’s a rip off if ya ask me your better off just adding your own expandable storage to the 16 gig model.

Also i gave up on the PMS on the shield long time ago even without the access to metadata issue it still is a fail server compared to just running it on windows i had all kinds of issues with it and it not showing up available half the time and having to disable sleep mode bla bla ect ect it;s just not a very reliable device to make your main server for plex, I have thousands of movies and mp3’s and photos ect and the shield won’t ever hold up to that kind of library indexing and metadata it just doesn’t handle large libraries like windows or mac will, It was a good thought by nvidia and plex but lets be honest once it was released the hype soon disappeared and the support did also it was good thought yet was executed very poorly and just never panned out well for most users and i doubt it ever changes. Maybe that will change if and when the next shield device comes out but i still doubt it will ever work as well as a pc PMS.

58

@ladytower said:

@spikemixture said:
14 months , 3,000 views and 50 comments yet still nothing from Nvidia or Plex.
Really , I just don’t get it…

For me I have given up on this happening and will only ever be using a Nvidia Shield Pro as a backup PMS !

The problem with the pro version is it still even in the 2017 model has a mechanical HD in it whereas the 16 gig version does not, I just put a commercial grade 500 gig drive i removed from a direct tv DVR into a $10 usb 3.0 enclosure from amazon and hooked it up usb to my shield and now it has almost 500 gigs of space not to mention that it is faster then the pro version hdd and will out last the consumer grade garbage seagate drives they put in the 500 gig shield that has been recalled once already and has since had tons of failures after time on people yet cost $100 more for a hdd that in a store costs maybe 50 bucks lol it’s a rip off if ya ask me your better off just adding your own expandable storage to the 16 gig model.

Also i gave up on the PMS on the shield long time ago even without the access to metadata issue it still is a fail server compared to just running it on windows i had all kinds of issues with it and it not showing up available half the time and having to disable sleep mode bla bla ect ect it;s just not a very reliable device to make your main server for plex, I have thousands of movies and mp3’s and photos ect and the shield won’t ever hold up to that kind of library indexing and metadata it just doesn’t handle large libraries like windows or mac will, It was a good thought by nvidia and plex but lets be honest once it was released the hype soon disappeared and the support did also it was good thought yet was executed very poorly and just never panned out well for most users and i doubt it ever changes. Maybe that will change if and when the next shield device comes out but i still doubt it will ever work as well as a pc PMS.

I don’t think you understand the issue. PMS doesn’t use expandable storage unless rooted… not everyone wants to root.

59

@faaaaq said:

@Trial_Master said:

Yes. They have officially taken ownership of the issue as of about a week ago, and have stated they are working on the fix right now.

faaaaaaaaaaq or was it Trial Master said!!

And that was 14 months ago !

60

Guys l’m going to be be abundantly clear about something. It is not “broken” it is just some the server on the shield can’t do. like the Plex Cloud server can’t do mobile sync.

Do we want to add the feature? = yes, but is not as easy as y’all appear to believe it is. else it would have been available from the start.

Are we going to give you an ETA? = no, we don’t provide ETA’s for anything