Plex Android App - Live TV Stream Not working

Server Version#: 1.19.1.2621
Player Version#: 7.30.1.16475
Tuner Make/Model: VBox Android TV
Guide/Lineup name:
Using XMLTV?: No
Channel number/Name: Any

For the last 3 weeks, the Plex Android app has failed to stream live TV from my VBox Android TV to Android plex app on 3 android devices, with the message: An error occurred while attempting to play this video. Please try restarting both the PMS and this app.

No issues with PMS recording live TV streams from VBOx Android TV, just cannot stream live streams to App. No live stream issues to either Windows 10, KODI or VBox live TV Apps. I have reloaded PMS and reinstalled Plex Android Client with no success. Someone suggested disabling new player under advanced settings on the client app but no option available as far as I can see. Any other suggestions?

1 Like

Logs attached Plex Media Server Logs_2020-04-07_14-52-00.zip (4.8 MB)

I have the same symptoms on my Shield TV. Would love to know what the cause of it is.

I have similar problems.
I have two android devices - a phone and a tablet. If I use the cellular connection on my phone, which in my case results in a Plex indirect connection, streaming live TV always works. Likewise if I use my phone as a cellular hotspot for my tablet, which again results in an indirect Plex connection, I can stream live TV on my tablet.
Where things go wrong is when I try to stream live TV using my home WiFi. Sometimes it works, sometimes it generates the same error message as given in the OP. It seems to depend on what I did with the app before I try to stream live TV. For example, if I watch a HD video before I stream live TV then it tends to fail. However, if I successfully stream live TV using a cellular connection then switch back to home WiFi it tends to work.
Also, and possibly related, if I restrict the data transfer rate under the “Quality - Home streaming” setting on the Android app so that my server needs to downscale / transcode output then the app fails generating the same error message. In other words, ALL transcoded video output to Android devices on my local area network fail 100% of the time…perhaps the fault with live TV is that the server attempts to transcode it…

Hello team,

I’m having the same issue. I was able to get some logs you might like.
Logs.zip (15.5 KB)

Attached are the logs from the server : Version 1.19.4.2935. Running on an Ubuntu Server
Also logs from client : 8.2.1.18639 running on Galaxy Tab A

Note this is the only device where the playback is failing with the error :

An error occurred during the attempt to play the video. Please try restarting the Plex server and appliction
(Roughly translated from French)

I’ve been able to properly play from Motorola G7 Plus.

Regards

Having the same issue. Would be a shame to see this topic close without a resolution.

1 Like

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.