Plex Android mobile app not syncing with my Plex Pass lifetime subscription server

Plex Players Mobile Devices
1

Server Version#:1.19.4.2935-79e214ead
Player Version#:8.2.018507 (0a3f8816)

Get an Unable to sync message in the app when trying to sync some music files. Plenty of room on my phone for the files. Message reads:
Sync is a premium feature and requires the associated server to be signed in with a Plex Pass enabled account.

I’ve had a Lifetime subscription for years and only one server during that time. If I go to the account settings page in the app it even shows that it’s signed into my account with a lifetime Plex Pass.

2

Are you trying to sync media from your own server or some shared media?

3

It’s my own server on my local network.

4

+1. Having the same issue. Samsung Galaxy Kids Tablet. Saying it’s a premium feature… will actually transcode, but won’t download with the same error. Running Plex via unraid.

5

Ich hab auch ein sync Problem

Wenn ich eine Datei Sync hab ich sie im

“Downloads & Sync
Auf dem Gerät”

Nur wenn ich dort nochmal auf den Sync Knopfdrucke bekomme ich die Meldung

“Synchronisierung nicht möglich
Synchronisierung ist eine Premiumfunktion, die ein Plex-Pass-Abonnement benötigt.”

Obwohl ich ein

Abonnement: Lifetime Plex Pass hab.

Google Translate:

I also have a sync problem

When I sync a file I have it in the

"Downloads & Sync
On the device "

Only when I press the sync button again do I get the message

"Cannot sync
Synchronization is a premium feature that requires a Plex Pass subscription. "

Although I’m a

Subscription: Lifetime Plex Pass

20200630_213506
20200630_213506487×1027 59.4 KB
Screenshot_20200630-211624_Plex
Screenshot_20200630-211624_Plex487×1027 114 KB

6

Same here. got the exact same issue :frowning:

7

Same issue on Samsung S20 5G , I have a lifetime plex pass and it won’t sync with the error:
“Unable to sync
Sync is a premium feature and requires the associated server to be signed in with a Plex Pass enabled account”

Note: I always move Plex from internal storage to my SD Card on my phones, should that make a difference.

8

I had this same error happen today (android phone). I was able to resolve it by going into my app settings for plex, clear the storage and cache, and then sign into plex again.

2 Likes
9

Still have this issue with sync when I’ve deleted some items it breaks sync for a TV show and I have to restart it. Existing thread at Sync error "there is an error with this item" auto-closed due to lack of updates - has there been any progress? @anon18523487

10

Same problem for me. Local plexpass server + Android app. - Unable to sync. Sync is a premium feature…

11

This fixed it for me as well.

12

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