Running Android APK (9.16.1.38616) downloaded from the Android TV Playstore. Device is the Google Chromecast with Google TV 4K.
I cannot access the settings to change anything. The app crashes immediately upon clicking the gear icon. I have deleted the app and reinstalled it. I have cleared data/cache. I have danced the rain dance.
I am at a loss here.
Tossed a video of the issue here: Plex crashes on settings click - YouTube
Maybe trying clearing the cache/storage data? Or uninstall and then reinstall it?
Right, did both of those tasks with zero success. Followed by rain dance.
Apologies, I clearly didn’t read your initial post thoroughly enough.
Since you need to be able to access settings to see the logs, I genuinely have no idea. Hopefully somebody more knowledgeable comes along and can help.
Sadly you can’t even contact them through the Play store and Google TV lacks feedback reporting for apps.
@ChuckPa you have any intel on how to have anyone even look at this bug?
Exactly the same bug with a fresh new plex account …
Try another account on the same Google Chromecast (GoogleTV 4K), and everything works fine.
The same “new account” as the same problem on another Google Chromecast, so this is not a problem with the Chromecast or the Plex app.
It seems to be a problem with the Plex account once loggued in …
Weird not really a new account but it was dormant. If I make the changes using another account on the same HOME will it save them? Sadly I can’t se auto login for this account though if some changes can be saved…
Really weird indeed !
The only way I’ve found to switch accounts is to clear the app’s cache to force a “link” again to another account (for which the settings work)
I will try to install an “old” version of Plex app on the Chromecast, to see if I can access to the settings once connected with the problematic account …
Confirm that it works with version 9.15.0. The new account has access to the application settings with this specific version.
Same problem, same device, same software. 
The previous version worked, I could use the settings menu, but now the app closes immediately to the home screen of the device.
I’ve got the same issue on my Sony TV that uses Android TV, see here:
PS: Can confirm 9.15.0 works just fine.
Surely @ChuckPa can at least get this looked at.
Looks like this is fixed in the 9.17.0.38671 beta build (9.17.0.38689 is the current beta).
You can download the APK from the announcement thread and sideload.
You can join the beta program: https://play.google.com/apps/testing/com.plexapp.android
Plex for Android 9.17.0.38671-beta
FIXES:
Hi,
9.17.0.38671 beta does fix the issue of the app quitting/crashing when entering settings.
I note today that 9.16.2.38798 has been released after 9.17.0.38671 beta which I would have thought would contain the above mentioned fix. However it does not contain the fix.
Why, I’m confused?
TIA
9.16 is the current production release.
9.17 is the current beta release.
The last five digits are a sequence number. It references when the build occurred relative to other builds. It has no relevance to what is in the build.
Joined to beta tester program, got the update. Everything works now. Thaks a lot! Tested on Sony Bravia Android and Philips Android TV.
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