Plex app icon opens Play store page; HEVC playback problem (2015 Shield TV)

Server Version#: 1.32.5.7349 (Ubuntu 20.04)
Player Version#: Shield TV 9.28.0.3162 (75a3f28) If this isn’t the client version, I don’t know where to find it… Google shows an August 1 2023 per the Play store.

Today I noticed the return of a recent problem… When I open Plex on my 2015 Shield TV, it opens the Play Store page for the Plex client. I have to click Open to actually open the app. This seems to happen most of the time… But not all of the time.

I also noticed a playback problem. I fired up a show and got an infinite black screen and a wait cursor. This file played back fine a day or two ago, presumably on the previous version of the Android TV Plex client. (When the Play store lists an update, is that the release date, or the date the update was applied?)

  • Subtitles are not on.
  • The file plays fine on the web client.
  • If I choose “convert automatically” on the Shield Plex client, it plays fine.

Here’s the media info.

Format                                   : Matroska
Format version                           : Version 4
File size                                : 1.03 GiB
Duration                                 : 43 min 13 s
Overall bit rate                         : 3 426 kb/s
Frame rate                               : 23.976 FPS
Encoded date                             : 2023-02-21 01:14:33 UTC
Writing application                      : HandBrake 1.6.1 2023012300
Writing library                          : Lavf59.27.100
ErrorDetectionType                       : Per level 1

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L4@Main
Codec ID                                 : V_MPEGH/ISO/HEVC
Duration                                 : 43 min 13 s
Bit rate                                 : 2 718 kb/s
Width                                    : 1 912 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0 (Type 0)
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.055
Stream size                              : 840 MiB (79%)
Writing library                          : x265 3.5+1-f0c1022b6:[Windows][GCC 10.2.0][64 bit] 8bit+10bit+12bit
Encoding settings                        : cpuid=1111039 / frame-threads=4 / numa-pools=20 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1912x1080 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-eob / no-eos / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=24 / keyint=240 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / no-hist-scenecut / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=4 / selective-sao=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=23.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=1 / chromaloc-top=0 / chromaloc-bottom=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=255 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-sbrc / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / scenecut-aware-qp=0conformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0 / no-vbv-live-multi-pass / no-mcstf
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : E-AC-3
Format/Info                              : Enhanced AC-3
Commercial name                          : Dolby Digital Plus
Codec ID                                 : A_EAC3
Duration                                 : 43 min 13 s
Bit rate mode                            : Constant
Bit rate                                 : 640 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 198 MiB (19%)
Title                                    : Surround
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No

Text #1
ID                                       : 3
Format                                   : ASS
Codec ID                                 : S_TEXT/ASS
Codec ID/Info                            : Advanced Sub Station Alpha
Duration                                 : 42 min 28 s
Compression mode                         : Lossless
Language                                 : English
Default                                  : No
Forced                                   : No

Text #2
ID                                       : 4
Format                                   : ASS
Codec ID                                 : S_TEXT/ASS
Codec ID/Info                            : Advanced Sub Station Alpha
Compression mode                         : Lossless
Language                                 : English
Default                                  : No
Forced                                   : No
1 Like

I’m also getting the behavior where picking Plex on my Nvidia Shield Pro 2019 homescreen opens the Play Store instead of the app itself.

Plex for Android v9.29.0.3217

I had to clear the app cache then restart the Shield to stop the launcher issue.

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