Plex app says no secure connection, plexamp app connects fine?

Plex Media Server Remote Access
1

Server Version#: 1.42.2.10156
Player Version#: 2026.8.0

As title, for a while now I’ve not been able to connect to my plex server remotely I decided today to see if I could get it working during a boring meeting and spun up Gemini to give me a hand. Here’s what we tried

* Network Hardware: Confirmed Port 32400 is open on the Fritzbox. canyouseeme.org sees it, and Plex shows a green tick for Remote Access.

  • Router Tweaks: Added plex.direct,*.plex.direct to the DNS Rebind Protection list and rebooted the router.

  • Server Identity: Verified the server is fully Claimed (linked to your email).

  • Access Overrides: Added Public IP to the “Custom server access URLs” in Plex settings.

  • Android App Verification: Confirmed Plexamp (Audio) works when not on the LAN while the Video App doesn’t.

In addition plex.tv does not connect to the server securely, but I can use it to start a direct connection if i’m on the LAN. the android app similarly has zero problems connecting on LAN, but fails when I try to connect through Plex.tv. I have a Plex pass and it has worked before. Any help, pointers, greatly appreciated.

(Note, setting secure connection to required meant I couldn’t establish a web connection at all, even on LAN. I had to edit the Preferences.xml on my NAS to remove the claim and set secureConnection(or whatever the setting actually is called) to 0 again )

Plex Media Server Logs_2026-05-11_15-28-05.zip (2.1 MB)

2

0 is required. You want 1, which is preferred. Not sure how this was helping you using 0.

Your server logs are showing a 429 error for your certificate. That explains not being able to connect securely. Turn off your server for a few hours to see if the error goes away. If not, there may be an issue on Plex’s side an employee will need to check.

3

OK, I’ll leave it off overnight, It’s set to preferred at the moment in the UI, do I need to check the XML as well or should the state of the UI adequately reflect the backing config?

Thanks for replying!

4

Well a 12 hour shutdown and then a restart didn’t change anything, how can I get in contact with a Plex employee to see if they can help resolve this?

5

OK still not working, how do I go about getting help on this? If it’s really something that the Plex team need to initiate, how can I make contact with them to do that?