Plex app won’t connect to Plex Server

General Discussions
1

This is on my Terramaster NAS it was working fine yesterday but now says it can’t connect and to try later

2

So many questions…

  • What version of PMS do you have installed on this NAS?
  • With what app (platform, version) are you trying to connect to your server?
  • Are both the app and server signed in with the same Plex account?
    • also… in case you recently reset your account password and opted to sign out all devices… did you reclaim the server afterwards?
  • Are both the NAS and client on the same network/subnet?
  • do you experience the issue with other Plex apps too or just this one?

„It’s not working“ leaves so much room for guessing.

3

Thanks for replying

Quick answer is that it was working yesterday. Nothing has changed

I select Plex after opening my app page on my Terramaster NAS

I get the message cannot connect to Plex server please try later

To be fair one thing has changed is that I have no internet. But this is all on a LAN. But does Plex server need to access the internet ?

4

It needs to in order to authenticate your account.

5

Thanks Tom

I wondered if that was it

6

Only that puzzles me is that I have the free not Premium account. My Apple TV 4K plays movies in the same Plex app on the NAS over the LAN.
I was opening it from within the NAS

But I get my broadband restored tomorrow so I’ll see