Plex App won't open (or download?)

Plex Players Smart TVs
1

Server Version#: 1.19.4.2935
Player Version#: SamsungTV Plex App 4.29.6 (I can’t tell if it won’t download, or won’t open)

Specifically, on 7/1/2020:

  • I power down the TV and wait 5 minutes
  • I open the Samsung “Apps” app, and find Plex
  • I notice that the Plex App entry says “lastest version” is 4.29.6
  • I click on the “open” button
  • the TV screen turns black with a spinning orange half-circle, and it continues spinning for 30 minutes.
    I repeat the whole procedure, with the same result.

Samsung TV UN65KS8000 (2016)
Tizen 1242

What should I do next?
Thanks.

2

Fixed by a Smarthub Reset.

3

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