Plex Arcade - No Atari games showing?

Plex Labs
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Hey ya - just signed up for Arcade

With the help of some articles in the forums I’ve managed to get Genesis games going.

However, when I setup the library I said include the Atari games but they are not showing up

Tried deleting and recreating the library as well as restarting the Plex environment

No luck

Anyone know how to get this resolved?

2

Thanks for messaging.

We’d need to examine the logs. Restart the server, immediately create a game library with the include Atari checkbox selected, wait a couple minutes, then grab the log files and attach here.

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Plex Media Server Logs_2021-01-26_19-21-50.zip (5.4 MB)

Thanks for the quick reply… I deleted the library… restarted the PC then added the library as suggested. Waited a few minutes but nothing as of yet in the library.

If it helps… I upgraded from a pretty old version of the Plex server (probably about a year old)… this upgrade was complete before I signed up for the Arcade service.

Cheers

Giles

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Plex Media Server Logs_2021-01-26_18-47-47.zip (2.8 MB)

Done and done. I checked and the same issue. Thanks!

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Thank you both. In your Plex Media Server.log files you’ll see Games.zip download. Afterwards you’ll see an error trying to work on the \Games directory.

There’s a bug downloading the games to one drive and moving across to another. In both logs you’ll see the file downloaded to C:\ and encountering an error moving to another drive letter. We’ll get a PMS fix out, sorry about this. :grimacing:

If you’d like, you can workaround using the below instructions:

  1. Download https://files.plexapp.com/gaming/roms/Games.zip
  2. Extract the zip file. You should see a Games\ directory containing directories with Atari and arcade ROMs.
  3. Move the Games\ directory into your
  4. After the move is complete you’ll choose to Scan Library Files for the games library; this should cause PMS to pickup the games

Or, if it’s simpler, once the ROMs are downloaded you can unzip them into any folder you’ve configured for the games library then scan the library’s files. No need to sweat over the step by step above.

Sorry again for the trouble + thanks for being kind and providing clean logs.

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Update: closed browser window, reopened Plex and the games showed up! Yay! But once I clicked on one to play I received the following:

image
image827×604 16.5 KB

image
image1046×478 63.9 KB

Followed the above instructions and the above is what happens when Games is clicked.

Here is an updated log after I did the new scan.Plex Media Server Logs_2021-01-26_19-22-11.zip (3.0 MB)

No problem and happy to help :slight_smile:

1 Like
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Hmm! Downloading the core will happen the first time but it’s got be another straw on the camel’s back.

We didn’t spot anything in your logs that would help explain the issue. You could consider hitting it with a slightly bigger hammer:

  • Delete the Games library from the left sidebar on Plex Web. It won’t delete any media.
  • Next, create a new Games library and leave the Atari ROMs download unchecked. The library could point to any directory containing the ROMs you downloaded above.
  • PMS should create the library and clients would then display those Atari ROMs.
  • Plug in/connect a PS4/XB1/XBX/Switch controller and play some darn games.
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Thanks Matt - I have this working on my side… appreciate the support.

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