Plex is requesting for me to pay for remote watch pass despite both my client and the server being on the exact same network. This started happening yesterday, but from what I understand, absolutely nothing has changed. Nothing new with my network and I didn’t change any settings on my modem, from what I know. I use an old iMac as a server but I haven’t updated the Mac itself or changed any settings. I have restarted both the client and the server, I also restarted my router but that didn’t work. I have a Bell Gigahub 2.0 as my modem if that helps.
Also, may or may not mean anything, but Plex has been taking much longer to detect my host Mac server, when it used to instantly find it. Another thing is that Jellyfin works completely fine, but not plex, so I’m not sure what the problem is
I’m facing the exact problem. Did a fresh install of Plex under Truenas Scale 25.04.2.6 and also added the following as my local network: 10.0.0.0/8,172.16.0.0/12,192.169.1.0/24 - my computer and my nas server are in the same exact network and it keeps me asking to pay for remote watch pass.
By default, TrueNAS will configure the PMS app to use bridged networking which complicates things (nothing insurmountable, but it’s easiest to just use “Host Network” more).
Doing this may immediately fix the problem (after restarting the PMS app); at the very least it will make troubleshooting easier.
And a note for everyone else: Ensure that your clients are using a public DNS provider (rather than your router or ISP) such as CloudFlare (1.1.1.1, 1.0.0.1). Your router’s and ISP’s DNS likely has DNS rebinding protection enabled which plays havoc with Plex clients’ server connection abilities.
Since I tried a fresh instalation, I have checked from the very beggining “Host Network” option. Tried unchecking, restarted the container and still not able to play anything in my local lan. Any further suggestions that I should be checking?
I tried doing that on my phone, and it still didn’t work. I’m not sure what the problem is, maybe my ISP pushed an update on my router that broke something.
Several other folks have had issues with Bell and their GigaHub router in recent days. See this thread for 3 of them. I know one of the folks that chimed in at the end of the thread (I was trying to help them on Reddit) just swapped their router from Bell and their issues went away. Hope it stays that way and it’s not a bad firmware update that breaks it again…
I have no clue why, but disabling the port fowarding rule for Plex on my modem settings, and now it works fine. I’m not sure if remote streaming works, but as long as local streaming works, I’m happy
Yah, there’s something wrong with the router. One of the people on that thread and another I know of asked bell to replace their gigahub router (they went into the store) and it fixed the issue so they could do remote and local streaming. Guessing it’s a broken firmware update that causes issues.
There are several others on Reddit experiencing the same thing with the gigahub router.
