Plex blocking my ip address

[xtheawesomeness]

Server Version#: 4.120.1
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

My plex server is not able to search for metadata. Not that my naming scheme is wrong it just wont provide any results for me to match movies or shows. Im a 10yr plex user and have never seen this. Also my ip seems to be getting blocked by plex because I at random cant see other users when I log in or cant access my watch list. If I change my ip with a vpn it works for my watch list but not with metadata issue.

[ChuckPa]

Would it be possible to get your Logs ZIP file?
(DEBUG logs)

Looking at your account shows no throttle.

Flipping in and out of a VPN is problematic right from the start.

[xtheawesomeness]

Hey Thanks for the response. I will upload the logs tonight. Life got super busy.

[xtheawesomeness]

Logs.zip (5.2 MB)
Let me know if you need any others.

[ChuckPa]

Thanks for your logs.

Good news and bad news

Good – I found the problem right away
Good – Plex isn’t blocking you.

Bad – Your naming isn’t right. You’re not getting metadata because Plex can’t match the files with the shows.

It’s a combination of bad naming and bad structure.

1. You have “S0x” folders. This is incorrect

Dec 19, 2023 18:22:48.238 [22630580423480] DEBUG - Scanner: Processing directory /data/TV Shows/Crikey.Its.the.Irwins.S01-S02.1080p.WEB-DL.x264-CAFFEiNE [NO RAR]/Crikey.Its.the.Irwins.S01.1080p.WEB-DL.x264-CAFFEiNE (parent: yes)
Dec 19, 2023 18:22:48.242 [22630580423480] DEBUG - Skipping over directory 'Crikey.Its.the.Irwins.S01-S02.1080p.WEB-DL.x264-CAFFEiNE [NO RAR]/Crikey.Its.the.Irwins.S01.1080p.WEB-DL.x264-CAFFEiNE', as nothing has changed; removing 1 media items from map.

2. Another example: You have a proper “MasterChef (US)/Season 01/”
   but then have

Dec 19, 2023 18:22:47.473 [22630580423480] DEBUG - Scanner: Processing directory /data/TV Shows/MasterChef.US.S01-S09.1080p.WEB-DL.AAC2.0.H.264-Mixed (parent: yes)
Dec 19, 2023 18:22:47.477 [22630580423480] DEBUG - Skipping over directory 'MasterChef.US.S01-S09.1080p.WEB-DL.AAC2.0.H.264-Mixed', as nothing has changed; removing 0 media items from map.
Dec 19, 2023 18:22:47.481 [22630580423480] DEBUG - Scanner: Processing directory /data/TV Shows/MasterChef.US.S01-S09.1080p.WEB-DL.AAC2.0.H.264-Mixed/MasterChef.US.S07.1080p.Hulu.WEB-DL.AAC2.0.H.264-QOQ (parent: yes)
Dec 19, 2023 18:22:47.493 [22629558463288] DEBUG - [Req#5182bb/Transcode/cq7bmwegh1nr8gki2pgim9d9/dec51c04-e10e-46a3-b215-8568fcbcf6f6] Transcoder segment range: 208 - 3398 (3398)
Dec 19, 2023 18:22:47.494 [22629639203640] DEBUG - [Req#518304/Transcode/cq7bmwegh1nr8gki2pgim9d9/dec51c04-e10e-46a3-b215-8568fcbcf6f6] Transcoder segment range: 208 - 3399 (3398)
Dec 19, 2023 18:22:47.515 [22630580423480] DEBUG - Skipping over directory 'MasterChef.US.S01-S09.1080p.WEB-DL.AAC2.0.H.264-Mixed/MasterChef.US.S07.1080p.Hulu.WEB-DL.AAC2.0.H.264-QOQ', as nothing has changed; removing 19 media items from map.
Dec 19, 2023 18:22:47.515 [22630580423480] DEBUG - Activity: updated activity c6ce4de2-3467-465a-926c-7b32b78bda1e - completed 45.1% - Scanning TV Shows
Dec 19, 2023 18:22:47.515 [22630580423480] DEBUG - Scanner: Processing directory /data/TV Shows/MasterChef.US.S01-S09.1080p.WEB-DL.AAC2.0.H.264-Mixed/MasterChef.US.S04.1080p.Hulu.WEB-DL.AAC2.0.H.264-QOQ (parent: yes)
Dec 19, 2023 18:22:47.559 [22630580423480] DEBUG - Skipping over directory 'MasterChef.US.S01-S09.1080p.WEB-DL.AAC2.0.H.264-Mixed/MasterChef.US.S04.1080p.Hulu.WEB-DL.AAC2.0.H.264-QOQ', as nothing has changed; removing 25 media items from map.

Correct for MasterChef (US), which I also have, is:

[chuck@lizum tv4.2011]$ ls -laR MasterChef\ \(US\)/
MasterChef (US)/:
total 56
drwxr-xr-x 15 chuck chuck  283 May 24  2023 ./
drwxr-xr-x 21 chuck chuck 4096 Nov 27 01:02 ../
drwxr-xr-x  2 chuck chuck 4096 Jun 24  2021 Season 01/
drwxr-xr-x  2 chuck chuck 4096 Jun 24  2021 Season 02/
drwxr-xr-x  2 chuck chuck 4096 Jun 24  2021 Season 03/
drwxr-xr-x  2 chuck chuck 4096 May 14  2021 Season 04/
drwxr-xr-x  2 chuck chuck 4096 May 14  2021 Season 05/
drwxr-xr-x  2 chuck chuck 4096 May 14  2021 Season 06/
drwxr-xr-x  2 chuck chuck 4096 May 14  2021 Season 07/
drwxr-xr-x  2 chuck chuck 4096 May 14  2021 Season 08/
drwxr-xr-x  2 chuck chuck 4096 May 14  2021 Season 09/
drwxr-xr-x  2 chuck chuck 4096 May 14  2021 Season 10/
drwxr-xr-x  2 chuck chuck 4096 Oct 15 08:16 Season 11/
drwxrwxr-x  2 chuck chuck 4096 Sep 15  2022 Season 12/
drwxr-xr-x  2 chuck chuck 4096 Sep 22 07:47 Season 13/

MasterChef (US)/Season 01:
total 11496908
drwxr-xr-x  2 chuck chuck       4096 Jun 24  2021 ./
drwxr-xr-x 15 chuck chuck        283 May 24  2023 ../
-rw-r--r--  1 chuck chuck 1896824538 May 13  2021 MasterChef (US) - S01E01 - Auditions #1.mkv
-rw-r--r--  1 chuck chuck 1790842048 May 13  2021 MasterChef (US) - S01E05 - 14 Chefs Compete (2).mkv
-rw-r--r--  1 chuck chuck 1812451933 May 13  2021 MasterChef (US) - S01E06 - 11 Chefs Compete (1).mkv
-rw-r--r--  1 chuck chuck 2016101859 May 13  2021 MasterChef (US) - S01E08 - 9 Chefs Compete (1).mkv
-rw-r--r--  1 chuck chuck 1910182950 May 13  2021 MasterChef (US) - S01E10 - 6 Chefs Compete (1).mkv
-rw-r--r--  1 chuck chuck 2346412049 May 13  2021 MasterChef (US) - S01E12-13 - Winner Revealed.mkv

MasterChef (US)/Season 02:
total 34175088
drwxr-xr-x  2 chuck chuck       4096 Jun 24  2021 ./
drwxr-xr-x 15 chuck chuck        283 May 24  2023 ../
-rw-r--r--  1 chuck chuck 1172763040 May 13  2021 MasterChef (US) - S02E01 - Audition 1.mkv
-rw-r--r--  1 chuck chuck 1172810974 May 13  2021 MasterChef (US) - S02E02 - Audition 2.mkv
-rw-r--r--  1 chuck chuck 1898287752 May 13  2021 MasterChef (US) - S02E03 - Audition No. 3; Top 38 Revealed.mkv
-rw-r--r--  1 chuck chuck 1920809282 May 13  2021 MasterChef (US) - S02E04 - Top 18 Revealed.mkv
-rw-r--r--  1 chuck chuck 1380868356 May 13  2021 MasterChef (US) - S02E05 - Top 16 Revealed.mkv
-rw-r--r--  1 chuck chuck 1890718671 May 13  2021 MasterChef (US) - S02E06 - Top 16 Compete.mkv
-rw-r--r--  1 chuck chuck 1890356342 May 13  2021 MasterChef (US) - S02E07 - Top 15 Compete.mkv
-rw-r--r--  1 chuck chuck 1897565423 May 13  2021 MasterChef (US) - S02E08 - Top 14 Compete.mkv
-rw-r--r--  1 chuck chuck 1890048179 May 13  2021 MasterChef (US) - S02E09 - Top 13 Compete.mkv
-rw-r--r--  1 chuck chuck 1890790654 May 13  2021 MasterChef (US) - S02E10 - Top 12 Compete.mkv
-rw-r--r--  1 chuck chuck 1740437617 May 13  2021 MasterChef (US) - S02E11 - Top 11 Compete.mkv
-rw-r--r--  1 chuck chuck 1890642198 May 13  2021 MasterChef (US) - S02E12 - Top 10 Compete.mkv
-rw-r--r--  1 chuck chuck 1729754122 May 13  2021 MasterChef (US) - S02E13 - Top 9 Compete.mkv
-rw-r--r--  1 chuck chuck 1890572226 May 13  2021 MasterChef (US) - S02E14 - Top 8 Compete.mkv
-rw-r--r--  1 chuck chuck 1908848920 May 13  2021 MasterChef (US) - S02E15 - Top 8 Compete Again.mkv
-rw-r--r--  1 chuck chuck 1898026912 May 13  2021 MasterChef (US) - S02E16 - Top 6 Compete.mkv
-rw-r--r--  1 chuck chuck 1886933200 May 13  2021 MasterChef (US) - S02E17 - Top 5 Compete.mkv
-rw-r--r--  1 chuck chuck 1886295418 May 13  2021 MasterChef (US) - S02E18 - Top 4 Compete.mkv
-rw-r--r--  1 chuck chuck 3158715969 May 13  2021 MasterChef (US) - S02E19-20 - Top 3 Compete + Winner Revealed.mkv

MasterChef (US)/Season 03:
.
.
.

4. Here is another

Dec 19, 2023 18:22:50.547 [22630580423480] DEBUG - Skipping over directory ‘The Umbrella Academy S01-02 web 10bit hevc-d3g/The Umbrella Academy S01’, as nothing has changed; removing 10 media items from map.

As for structure: You need,

Show Name/
  Season  xx/
    Show Name - SxxEyy - Optional Title.ext

A program like TinyMediaManager or FileBot will make very short work of semi-automated fixing this.

For my cooking shows library (on /glock/media/tv4), the rule is:

/glock/media/tv4/{n}/Season {s.pad(2)}/{n} - {s00e00} - {t}

1. The text strings form the path parts which are constand
2. {n} - is the series name
3. {s00e00} - expands to be SxxEyy as appropriate for that episode in that season.
4. {t} is the title of the episode (purely cosmetic)
5. {s} is the season number – The {s.pad(2)} tells filebot to pad to 2 digits with 0 until there are 2 digits in the season number. This is how I get a nice numeric listing at the season level (see above)

https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

[xtheawesomeness]

Yeah I know some of my stuff is not named correctly but mainly what I am referring to is when you go to do a manual match for a show you type in a name and Plex will show you some potential matches well now it wont show me any matches even if I manully type a correct name. Also plex is now asking me all the time if I am human when I go to plex.tv. So I think plex is detecting something weird coming from my ip address.

[xtheawesomeness]

It could be an isp issue at this point. No other sites are doing right now.

[ChuckPa]

Question:

When you’re here, in ‘Match’,

There are two options: Manual and Auto

Auto is where Plex guesses at the title given the filename info.

Manual is where you type in a value. There is no “Searching” here as you type.

After you type in the name of what it should be, Plex will attempt to use that and confirm the match.

Is this where it’s failing? (After you type in the correct Title and year)

[xtheawesomeness]

Yes thats where it failing. So in your example if you hit fast, it should bring up movies with fast in the title, but mine wont show anything when I hit search.

[ChuckPa]

So this isn’t working ?

1. “Fast” – No year specified
2. Search
3. results -
   
   

You state version 4.120. (That’s the Plex/web version)
Is this PMS 1.40 BETA ?

I have PMS 1.32.8 with Plex/web 4.116