Plex cannot see that this 1 video exists

General Discussions
1

I have one video file downloaded from ABC iView (Australia). Plex simply does not see it and says that the folder is empty. I have tried coverting it to several different formats with different codecs, including mkv and avi, but Plex still does not see it. This has never happened before and I have thousands of files in my Plex library.

I am running Version 4.69.1 on Windows 10 home.

The mediainfo specs for the original file are below. I wonder if anyone can see anything in this that would explain the issue I am having.

General
Complete name : F:…\A Dog’s World With Tony Armstrong (2022)\Episode 1 Friendship 2.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 841 MiB
Duration : 54 min 3 s
Overall bit rate mode : Variable
Overall bit rate : 2 175 kb/s
Movie name : Episode 1 Friendship
Writing application : Lavf57.48.100
Comment : Recorded and Tagged by Replay Media Catcher 8 (www.applian.com)

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 54 min 3 s
Bit rate : 2 040 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.089
Stream size : 789 MiB (94%)
Writing library : x264 core 164
Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=22 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=22.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=4372 / vbv_bufsize=4500 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 54 min 3 s
Bit rate mode : Variable
Bit rate : 128 kb/s
Maximum bit rate : 132 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 49.5 MiB (6%)
Default : Yes
Alternate group : 1

2

What library type are you trying to put it in? I don’t see it in the TVDB, but it looks like it shows up as a movie on TMDB: A Dog's World with Tony Armstrong (TV Series 2022- ) — The Movie Database (TMDB)

Your file is labeled Episode 1 Friendship 2.mp4. The “Friendship 2” part makes me think that maybe the files you have is a breakup of this video. Is it in two parts? Three? One?

If it’s a two parter and this file isn’t showing up, but the “first” one is, then Plex may have auto-combined them into one entry. This is seen in the ** Movies Split Across Multiple Files** section of the following article: Naming and organizing your Movie files | Plex Support

If this happened, you can Get Info on the first file that Plex found, and it should list both files in it’s “source” location. If this happened, then changing the name of the file slightly to stop Plex from triggering it into combining it with the file is the next step.

If I am wildly off the mark, ignore all that I said, and let me know.

3

Plex Documentation → Your Media
→ Naming & Organizing Your TV Show Files
→ Editing Libraries

You need to follow Plex naming requirements.

Plex Dance the entire show after renaming and reorganizing the episodes. This removes incorrect information from the Plex database.

/TV Shows  <-- TV Library points here.  Name unimportant
.../A Dog's World with Tony Armstrong (2022) <-- show_name (year)
....../Season 01 <-- "Season" in English.  Two digits for number.
........./A Dog's World with Tony Armstrong (2022) s01e01 Friendship.ext  <-- ext = mkv/mp4/etc

Also, it is a new TV show not yet entered at TVDB.com. You will need to tell either the library or the show to use TMDB for episode information.

At the library level:

  1. Edit the Library (See support doc above)
  2. Choose Advanced
  3. Choose The Movie Database for Episode Ordering
  4. Refresh the metadata for the library.

At the show level:

  1. Edit the show (click on the pencil icon)
  2. Choose Advanced
  3. Choose The Movie Database (Aired) for Episode Ordering
  4. Refresh the metadata for the show

Screenshot (1200)
Screenshot (1200)730×255 118 KB

4

Thank you for the replies. Renaming the file seems to have fixed the problem. I do understand the importance of correct naming, but I have been getting slack lately as I haven’t hit any problems for a long time.

Regarding the detailed instructions, when I click on the pencil icon at the show level, I am not offered an “Advanced” option. Is this something that is restricted to the Premium edition?

At the library level, I already have The Movie Database selected for Episode Ordering.

5

That should work.

I’m not aware of it being a Plex Pass feature.

What do you see?

Screenshot from my system:

Screenshot (1201)
Screenshot (1201)752×552 44 KB

6

This is what I see:

image
image730×530 31.5 KB

7

You are editing one episode.
The Advanced tab is available when you edit the show as a whole.

8

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