Plex can't find my QNAP NAS after I signed out of Plex

Plex Media Server NAS & Devices
1

Server Version#: TS-251+ - 4.3.4.0675 Build 20180810
Player Version#: 1.13.0.023

PLEX isn’t syncing with my QNAP anymore, I changed the username to another username and then logged out and now PLEX can’t find my QNAP.

2

which username did you change? Please explain further.

3

Hi Chuck,

The original email was XXXXXX and I changed it to YYYYYYYY, I then signed out (from the sync between PLEX and the PLEX Media Server) and have not been able to get my server to sync with PLEX since.

Moderator Edit: Email address obfuscated for privacy

4

It sounds as if something is still signed into the old email address.

The normal procedure is:

  1. With server and browser signed into account A,
  2. Sign the server out, making it now “unclaimed”
  3. Sign out the browser
  4. Sign the browser into the new account B
  5. Force Refresh the browser (Ctrl-F5)
  6. It will report an unclaimed server exists.
  7. Claim it.
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