Server Version#: 1.25.0
Player Version#: 4.66.1
QNAP: TS-451+ Version 5.0.0.1858 (running Plex as an app on NAS)
I use Tautulli to monitor Plex. I believe on the 18th they stopped communicating. No issue on the Plex side, everything was working fine. I figured that I would get Tautulli back up and running again. One of the recommendations online was to simply log out of Plex and log back in. Seems simple enough.
After doing that, my server no longer comes up. I can see/access other servers Iām a member of. But mine is not visible (in the web UI, I can see it on my iPhone even after logging out and back in. Nor do I see an option to even add another server.
When I start troubleshooting this new issue, most suggestions are to make sure everything is up to date. So I updated Plex, same issue. I canāt see my Plex server in UI (tried multiple browsers and incognito) still nothing, but on the iPhone App, I can see my server and that it is offline.
I can only assume/hope this is a networking issue. Iām not aware of anything that would have changed, I didnāt change anything. As I read more, other pointed out to make sure that Iāve got a static IP assigned for my NAS (Host) and Port Forwarding set for external (and internal) port 32400.
Countless reboots on NAS, services, and the entire home network. At this point Iām at a loss, I would appreciate any help someone could offer. Thank you.
I am having a similar problem, running Plex Version 1.25.0.5246/4.66.1 on Qnap TS-251 (most recent firmware.) Lifetime Plex Pass Sub.
my NAS from shutdown, Plex works, I can connect through browser, WinApp and iOS App.
Sometime (not often a very long time) later, I cannot connect to Plex. It appears to still be running in QNAP. I can access the files on QNAP through SMB, so I know the files are available to be served.
If I restart, Plex doesnāt come back up.
If I shut down my QNAP and restart ā¦ then Plex will work for a while again. Second verse same as the first.
To watch my files I have been resorting to using other iOS video player apps to directly access the SMB share.
Same issue here - can no longer access Plex server on QNAP from any device. Have to restart Qnap and even then Plex is only up for a few minutes. What is the remedy for this? Interestingly it seems to have started following the latest QNAP firmware release.
Hello @ChuckPa, I signed out of the Plex/web app. Once signed out you no longer have the option to access Auth Devices. Therefore, I logged back in using an incognito window and cleared out the items there listed under āALLā. However, I did not have servers as a dropdown option as shown below.
Hi @ChuckPa, the issue still remains. I know that when you first install Plex that there is a set up process that allows you to claim the server. That isnāt occurring after logging in directly to the NAS, http://ip.addr.of.qnap:32400/web. The UI comes up. I can see the other two servers Iām a member of, but I donāt see my server, Iām not being prompted to claim a server, and I donāt see where in the UI to perform the process manually. (thanks for your help thus far)
Hi @ChuckPa, it did not. Although I wasnāt able to successfully follow the directions to the letter. The directory (PlexData) already exists. I was able to rename the directory from the console to PlexData_old. Then I created the dir PlexData and set the proper user/group and permissions (to match the old dir.
I restarted Plex and waited 30+ seconds.
Now when I go to edit the file, Iām getting this. I restarted the NAS hoping that would correct it. Sadly it did not.
Iām not sure what Iām doing wrong here. The directory PlexData was already a shared dir, and creating a new one isnāt allowed. Wanting to correct this issue, from the QNAP UI, I renamed the dir to PlexDataOLD. I removed the share for that folder. I created a new shared folder called PlexData. Before I could restart Plex, that dir I just created populated with data. It seems to be populating with the old data (I have a back up file in there that I created and it shows up in the new dir). I restart Plex anyway, wait 30+ seconds and I get the same timeout error when trying to edit that xml file.
Current Status. I shutdown plex. I backed up the PlexData on a different drive on the NAS. I removed the PlexData dir and rebooted the NAS. Iāll create the shared drive and start the directions againā¦
If Iām doing something wrong please let me know. Thank you
Ok, I tried that. I had removed all the values outlined from the command line, restarted Plex, but it just let me in to the UI (same as before, I can only see the two servers Iām a member of and didnāt give the options to claim a server.
)
(thanks for your help thus far)
