Plex Connect aTV Issue

Dev Community Apps & Creations
1

  • Your ATV model (2 or 3) and firmware version: aTV 3 Firmware 6.0

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.146

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.146

  • The device and operating system (including version number) that PlexConnect is installed on: Windows 8 x64 PC

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 8 x64 PC

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.8.18.290-11b7fdd

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.146

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. Downloaded on 1/21/14

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c) [PlexConnect]

    port_pms = 32400
    port_webserver = 80
    ip_plexconnect = 0.0.0.0
    certfile = ./assets/certificates/trailers.pem
    ip_dnsmaster = 8.8.8.8
    loglevel = Normal
    enable_dnsserver = True
    logpath = .
    ip_pms = 192.168.178.10
    enable_plexgdm = True
    hosttointercept = trailers.apple.com
    port_ssl = 443
    enable_webserver_ssl = True
    prevent_atv_update = True
    port_dnsserver = 53
    enable_plexconnect_autodetect = True
  • A detailed description of the issue (the clearer you can make this the better): It was all working fine for me until yesterday. I had to relocate my TV and aTV and when I connected it back afterwards I began having issues. When launching the trailers app sometimes it will go through for me to select Movies or TV shows in Plex or other times it will hang at the Accessing Trailers screen forever. Sometimes I can see the list of my Movies but no thumbnails have loaded and when I pick one I get the Accessing Trailers screen forever again. If I try going into other Apps they don't load properly either. It's all corrected when I change the DNS back to default. I've also tried changing ip_dnsmaster to my UnoDNS address and I experienced the same issues. 

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). 

  • http://pastebin.com/wXpuhsxg

  • http://pastebin.com/Ajq5HUqX

  • http://pastebin.com/Chgk5Gjq

  • http://pastebin.com/dSZUB42m

2

Your paste bin log links are all dead just fyi. Also when relocated your aTV did you hook it behind a separate router/ap or what did you exactly do to relocate it.

3

Your logs seem to have all be removed from pastebin, can you upload it again.  (you should stop plexconnect, start plexconnect, recreate the issue, stop plexconnect and then upload the content of the log file, this should not be that long.(IENo need for the 4 pastebin links)

4

I did stop it and delete it I followed the instructions and that is what my log looked like. And no it is on the same router nothing changed other than the outlet it was plugged into for power. Which is why it doesn't make any sense to me. And I'm not sure the pastebins were removed. Here's the beginning of the same log. Let me know if you need the rest but it's mostly just the media information. 

http://pastebin.com/D6wcmVJh

The links for the other pastebins were messed up I fixed them so now the old links should work as well. 

5

Have you added anything new into the mix on the PC such as anti virus or firewalls etc or did someone else not knowing? Did you get a virus that is redirecting your traffic to a proxy in a web-browser? Just seems odd to start all of a sudden. Is the Ethernet damaged by any chance could you test a different ethernet, or test/inspect the Ethernet RJ45 ends?

6

I tried a different cable and same issues. And no computer's clean. Nothing new at all no. I initially had a different cable hooked up since I needed a shorter one but when I had issues I used the old cable that was working beforehand and I still am seeing the same problems. 

7

I would try reinstalling from scratch (backup you cert files first), it only takes a cpl of mins

8

I installed another copy of PlexConnect and tried running that one but same issues. I removed and readded the setting on the aTV for the certificate too. 

9

Have you reset you router, modem or whatever is attached to your network? If you want you can install teamviewer and send me a pm with your info if you would like me to take a peek at it. I just need the randomly generated username and password to begin if desired. Obviously don’t post that info here :smiley:


Just click the messenger @ the top right of the forum webpage or my name to send me a pm.

10

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.