Plex Connect lockup after trying to access MyPlex

Dev Community Apps & Creations
1

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):  

ATV 2 6.0.1

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):

10.0.1.2

  • The device and operating system (including version number) that PlexConnect is installed on:

Ubuntu 12.04.3 LTS

  • The local IP address of the device that PlexConnect is installed on:

10.0.1.2

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:

Same machine - Ubuntu 12.04.3 LTS

  • The Plex media server (PMS) version number you are running (do not put 'latest'):

0.9.8.10

  • The local IP address of the device that the Plex media server (PMS) is installed on:

10.0.1.2

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.

ffe1a30a68bd5c7ff92ad0c5d92c989017c8b441

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)

[PlexConnect]
port_pms = 32400
enable_plexgdm = True
ip_dnsmaster = 10.0.1.1
ip_webserver = 0.0.0.0
loglevel = Normal
enable_dnsserver = False
ip_pms = 10.0.1.2
port_webserver = 80
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
logpath = .
prevent_atv_update = False
certfile = ./assets/certificates/trailers.pem
port_ssl = 443
port_dnsserver = 53
enable_webserver_ssl = True

  • Detail on the media file if it is an issue related to playing a media file :

N/A

  • A detailed description of the issue (the clearer you can make this the better):

MyPlex worked the first time I tried it, but ever since then whenever I go to the MyPlex tab PlexConnect completely locks up.  I can navigate the other menus just fine before going to MyPlex, but once I go to the MyPlex tab I have to kill PlexConnect and relaunch it before anything else will work again.  It locks up to the point that ctl-c and normal 'kill' aren't enough and I have to issue a 'kill -9' to stop the process.

I used to have Cloud Sync set up, including the one time that MyPlex did work, but I've since disabled it in an attempt to get MyPlex working, but it hasn't made a difference.

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link 

http://pastebin.com/Mp65YQRL

I also included a snipit from my PMS log

 

Thanks for all of your work on PlexConnect. It's a great tool.

-John

2

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.