Plex crash when rewind and play command issued via Google Assistant

Server Version#:1.19.4.2935-79e214ead (Windows 10)
Player Version#: 7.2.1, iOS
Device#: Google Chromecast running Firmware 1.42.172094

I chromecast a video file from my local Plex server to a Chromecast and everything works great when using the player’s UI. Seeking, rewinding, pausing, etc. I’m also able to use my Google assistant to pause, rewind, and fast forward throughout whatever file is playing.

However, when I issue the compound command:
“Hey Google, rewind by 15 seconds and play”
… Plex server crashes and does not restart requiring a task kill of all Plex processes

I’m able to use that compound command on Youtube, Netflix, and other Chromecast video apps and while I don’t have to use it with Plex I’d expect failure to result in either only the first command being successful or in a “sorry, Plex doesn’t support that” or something similar.

I’m reporting this as a crash bug and not necessarily as a “I need this feature now” and I’m happy to supply whatever data

Windows Log of crash:

<System>

  <Provider Name=" **Service Control Manager** " Guid=" **{555908d1-a6d7-4695-8e1e-26931d2012f4}** " EventSourceName=" **Service Control Manager** " />

  <EventID Qualifiers=" **49152** ">7031</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8080000000000000</Keywords>

  <TimeCreated SystemTime=" **2020-07-07T06:39:25.8782616Z** " />

  <EventRecordID>16336</EventRecordID>

  <Correlation />

  <Execution ProcessID=" **972** " ThreadID=" **17460** " />

  <Channel>System</Channel>

  <Computer>MyServerLol</Computer>

  <Security />

  </System>

[-](#) <EventData>

  <Data Name=" **param1** ">Plex Update Service</Data>

  <Data Name=" **param2** ">1</Data>

  <Data Name=" **param3** ">10000</Data>

  <Data Name=" **param4** ">1</Data>

  <Data Name=" **param5** ">Restart the service</Data>

  <Binary>50006C006500780055007000640061007400650053006500720076006900630065000000</Binary>

  </EventData>

  </Event>

Plex log is attached, with apologies, this is the first time I’ve ever looked at it, I’m not entirely sure where the log indicates I issued the “rewind by # and play” command via the google assistant.PlexCrashLog.txt (82.1 KB)

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.