Plex crashing on Philips Smart TV on video with direct play (2.7K?)

Server Version#: Windows 10 Pro (20H2) Plex Media Server 4.56.4
Player Version#: Android Plex 8.16.0.24423

This is the video Android Plex Player for Philips TV is crashing on with direct play:
Familie Mester Cloud (2.9GB)

If you need any logs tell please ask for it and please provide information on how to get them from the android client.

The file is uploaded now in a zip

Some additional information:

Encoded by: Lavf56.15.102
Codec: H264 - MPEG-4 AVC (part 10) (avc1)
Video resolution: 2720x1530
Frame rate: 29.970029

Sometimes it crashes and sometimes it shows half of the video but it looks corrupted and the lower half of the video is black (I’ll try to make a photo of this later and post it here).

When we directly cast from the PC to the TV this doesn’t happen, only when playing from Plex (direct or transcoded, it doesn’t matter).

I’m having issues with the Plex for Android TV on my Philips TV too. Doesn’t sound like the same issue.

Playing TV shows from my server (local) just fine. Won’t play any files in my movie collection. Just get a spinning wheel of death flashing up intermittently.

You should open a own topic :slight_smile:

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