Plex server in Synology NAS not recognizing new content movies

[hugoascacibar]

Server Version#: 4.138.0
Player Version#: 10.24.0.2257 (c53b3e71)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Plex is not showing the latest movies I have added to my library folder
Plex Media Server Logs_2024-11-16_17-13-47.zip (3.8 MB)
Please check logs attached. Thanks

[FordGuy61]

Plex Documentation → Your Media
→ Naming & Organizing Your TV Show Files
→ Naming & Organizing Your Movie Files

See Why is some of my content not found?

This usually comes down to naming and organization. Make sure you follow Plex’s requirements.

Please show how you have the unrecognized movies named and organized. Please provide a directory listing, screenshot, etc. showing the folder added to the Plex library and the name of the movies, including file extension.

You may need to Plex Dance a movie after renaming or reorganizing.

If you need to rename many files:

• Filebot
• Tiny Media Manager
• Microsoft PowerTools PowerRenamer

Many people use Filebot. It is quite powerful and can rename an entire library in minutes.

Tiny Media Manager is also very useful, and free.

TMM Renamer Patterns:

• Show Name: ${showTitle} (${showYear})
• Season: Season ${seasonNr2}
• Episode Name: ${showTitle} (${showYear}) s${seasonNr2}e${episodeNr2} ${episode.title}
• Movie Name: ${title} (${year}) {imdb-${imdb}}

PowerRenamer in Microsoft Power Tools is helpful for simple renaming with pattern matches or regular expressions. It makes quick work of tasks such as adding a year to file names, removing undesirable text from multiple files, etc

[hugoascacibar]

Thanks!! I have followed the steps provided wtihout success. Please take a look at the files that are not being recognized. thanks

[FordGuy61]

Thanks for the info.

Plex may have combined the movies with other movies with similar names.

Sort for duplicates. If you find any, you can Split Apart and Fix Match if needed (in the “three dots” menu).

Also, suggest you try the following:

Ignore embedded metadata

Plex will prefer embedded metadata in mp4 files if configured to do so. If the metadata is bad, Plex may have trouble matching the movies.

Disable (uncheck): Edit the library → Advanced → Prefer local metadata.

Rename and re-organize per Plex documentation

• Place each movie in its own folder.
• If you want to keep extra info in the file name, place it in a single set of square brackets after the year.
• You can also add the TMDB/IMDB ID to the folder and file name. This tells Plex exactly which movie to match (FYI, for TV shows, use TMDB/TVDB IDs).

Example:

/Peliculas <-- Folder added to movie library
  /Miracle on 34th Street (1947)
    /Miracle on 34th Street (1947).mp4
    /Miracle on 34th Street (1947).srt
  /The Miracle Season (2018)
    /The Miracle Season (2018) [1080p.AAC.etc.].mp4
  /The Four Feathers (1939) {imdb-tt0031334}
    /The Four Feathers (1939) {imdb-tt0031334}.mkv
    /The Four Feathers (1939) {imdb-tt0031334}.srt

Plex Dance

After renaming and reorganizing, you may need to Plex Dance the movie. This clears out bad matching information in the Plex Media Server database.

[hugoascacibar]

Thanks. These options are already in place, but nothing has changed. thanks

[hugoascacibar]

The most curious thing is that I can search and find these movies in Plex, but it doesn´t recognized them as new entries to be shown under the list of recently new movies added to your database. Thanks

[hugoascacibar]

Encontrado el problema. Plex tiene 2 listados de peliculas, “Peliculas estrenadas recientemente” y “añadido recientemente en Peliculas”. Las nuevas películas añadidas están en la lista “añadido recientemente en Peliculas”. ¿por que esta diferencia entre las 2 listas? La verdad es que da lugar a confusión

. Gracias!

[dbirch]

“Peliculas estrenadas recientemente” are movies that where released recently (IE created)

“añadido recientemente en Peliculas” are movies you added to your library recently regardless of when they were released. If you are looking for movies Always use “biblioteca” section at the top, that lists ALL movies in your library.