Plex downloading metadata but not Posters or Backgrounds

General Discussions
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This actually started a couple of months ago. Around the same time I moved my Plex Media Server folder to a new, bigger hard drive, and input the new path in plex settings. But I can be sure if that triggered it, as I don’t often add more stuff to plex anymore.

The problem:
New movies or TV shows will not download posters, but the metadata will download fine.

Things I’ve tried:
I kept the Plex Media Server folder in tact on the previous hard drive, and I tried changing the path back to that one to see if helped. It didn’t.

I checked in the settings for individual files to see if I could manually set a poster, but the list is empty.

I saw that a couple of months back this was a problem related to the TV database. Even though it’s happening to me with movies too, I tried switching my TV Shows to scrape with the Movie database and did the plex dance.

I tried rearranging the scrapers in the WebUI settings in various ways.

I read somewhere on reddit about deleting a file related to the TV Database from the appdata folder, but I couldn’t try this as I don’t have that folder or file in app data.

I’ve been reading topics for hours, and either I’m doing something wrong or this problem is something different. I saw in many of the other posts that logs were requested. I don’t mind providing them, but I’m not exactly sure where to get them as of this moment. :slight_smile:

Thanks for any help!

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“You moved your server folder” - does this mean that the Plex metadata folder now resides on a hard drive that is not formatted with the NTFS file system?
If that is the case, then this is your issue.

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Wow, you nailed it! I bought a 6 terabyte media drive, external. Its the only one of my drives that are exFat, though I’m not sure why. I already tried reverting back to my old folder (which is thankfully still in tact), but it’s quite possible I was flustered and didn’t wait long enough. I’ll give it another go and report back. Can confirm that the old drive is NTFS.

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Can confirm this was the culprit and the issue is resolved. It didn’t work the first time I changed the directory back to my old folder because even saving those changes in the settings didn’t complete the transition. I just had to log off and log back in to complete the settings change. It’s working now! Thanks again!

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