Plex Drobo Server Upgrade Fails to Update

Server Version#:1.21.2.3943
Player Version#:

Hello,

I have a Drobo 5N have used Plex for years without issues. All of a sudden a few weeks back videos i have watched will no longer play. Stating that “server is not powerful enough” which doesnt make sense because its played it before.

When i log into plex on the web it does indicate that i have an older version of PMS installed on my Drobo and i followed the steps to update it and when i got through the process and update - it continues to show i have the older version. No matter how many times i update.

Another strange thing is that I am using Plex on Shield TV Pro to view content and though those currently don’t work if I try the same video on my iPad it works just fine.

Can anyone help me make sense of this?

Thank you!

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