Plex Server for Drobo no longer working

Plex Media Server NAS & Devices
1

Server Version#: Drobo 5N (which ever is the latest)
Player Version#: Version 3.83.1
Server: Drobo 5n
4.1.4-8.120.108863

I am attempting to run PMS on my Drobo (of which I have done for 4 years now) and after the recent update it won’t launch. I can install it, and drobo will say it is running but you can’t get to the server. When coming back to the app in the dashboard it will have gone back to “stopped”. Has anyone been able to get PMS to run on their drobo lately? I can access my content through my server on my mac but this is frustrating.

2

This just happened to me also…I am running it on a 5N2 and suddenly there is just a big red light on the Plex App in the Drobo Dashboard. I tried a reboot, and uninstall and a reinstall and nothing works.

Plex What’s up?

3

Not sure you finished your post…did you have a suggestion?

4

Same thing here now I am stuck I can’t even get Plex to start

5

OMG I managed to get it started through my MAC.
So Weird!!!
All this time I was using Windows 10.

6

I am having the same issue. Drobo says the plex app is running but nothing works

7

If you stop the Plex server and then update it, it worked

8

this didn’t work for me. I can get the the web ui but when it tries to set up the server it says that plex could not start

9

I’m having the same problem. Has there not been a fix yet?

10

I have the same issue. Plex is installed but clicking the start button has no effect, the LED icon stays red.

11

This just happened to me today. I was watching a movie then suddenly it stopped. Have tried restarting both the service and the Drobo. When I go to the apps page Drobo has a red LED icon and it will not start.

12

How do you roll back to previous version?
I cant even find the previous version avaiulable on website.
Everytime I try to play a movie
“An error occurred loading items to play”
Why?

13

I’ve same issue after upgrading march 25 2020 release. Now it wont starts I tried previous releases and also uninstall and install still doesn’t work

Here is log. ANy help will be appriciated

Mar 29, 2020 09:52:36.620 [0x2da83450] INFO - Plex Media Server v1.18.7.2438-f342a5a43 - Drobo Drobo 5N armv7l - build: linux-armv7sf drobo - GMT -07:00
Mar 29, 2020 09:52:36.620 [0x2da83450] INFO - Linux version: 4.1.4 8.120.108863, language: C
Mar 29, 2020 09:52:36.620 [0x2da83450] INFO - Processor Arm
Mar 29, 2020 09:52:36.620 [0x2da83450] INFO - /mnt/DroboFS/Shares/DroboApps/plex/Application/Plex Media Server
Mar 29, 2020 09:52:36.496 [0x2ad804a0] ERROR - IsDirectory failed boost::filesystem::status: Input/output error: “/mnt/DroboFS/Shares/DroboApps/plex/Library/Plex Media Server/Crash Reports/1.18.7.2438-f342a5a43/PLEX MEDIA SERVER”
Mar 29, 2020 09:52:36.564 [0x2ad804a0] ERROR - IsDirectory failed boost::filesystem::status: Input/output error: “/mnt/DroboFS/Shares/DroboApps/plex/Library/Plex Media Server/Plug-in Support/Databases”
Mar 29, 2020 09:52:36.617 [0x2ad804a0] ERROR - Error creating directory “/mnt/DroboFS/Shares/DroboApps/plex/Library/Plex Media Server/Plug-in Support/Databases”: Input/output error
Mar 29, 2020 09:52:36.621 [0x2ad804a0] DEBUG - BPQ: [Idle] -> [Starting]
Mar 29, 2020 09:52:36.636 [0x2ad804a0] ERROR - FATAL ERROR: Codecs: Initialize: ‘boost::filesystem::status: Input/output error: “/mnt/DroboFS/Shares/DroboApps/plex/Library/tmp”’
Mar 29, 2020 09:52:36.664 [0x2ad804a0] ERROR - IsDirectory failed boost::filesystem::status: Input/output error: “/mnt/DroboFS/Shares/DroboApps/plex/Library/Plex Media Server/Crash Reports/1.18.7.2438-f342a5a43”
Mar 29, 2020 09:52:36.711 [0x2ad804a0] DEBUG - Job running: ‘/mnt/DroboFS/Shares/DroboApps/plex/Application/CrashUploader’ ‘–directory=/mnt/DroboFS/Shares/DroboApps/plex/Library/Plex Media Server/Crash Reports/1.18.7.2438-f342a5a43’ ‘–version=1.18.7.2438-f342a5a43’ ‘–platform=Linux’ ‘–platformVersion=4.1.4 8.120.108863’ ‘–serverUuid=’ ‘–userId=NOUSERID’ ‘–sentryUrl=https://sentry.io/api/1233455/minidump’ ‘–sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx’ ‘–vendor=Drobo’ ‘–model=armv7l’ ‘–device=Drobo 5N’
Mar 29, 2020 09:52:36.711 [0x2ad804a0] DEBUG - Jobs: Starting child process with pid 32266

1 Like
14

Same here…

15

Also when going to settings on cog wheel, Firefox opens with ‘Firefox can’t establish a connection to the server at 192.168.0.15:32400.’

16

Are you getting in same input/output error in log files. The logs are located in \drobo5n\DroboApps\plex\Library\Plex Media Server\Logs

If yes then storage corruption issue. I had uninstall the plex and rename plex folder in DroboApps and then reinstall plex

17

Seems to be working now, but maybe intermittent…i’ll let you know!

18

I just updated my server to Version 1.19.1.2645, and now it will NOT play most media to my phones or cast to my Chromecast enabled devices. These devices did play movies last week, before I updated the server last night. What’s frustrating is that I just converted 60+ of my DVDs, and I tweeked the encoder settings to make sure it would play on all my devices without issue.

19

Just came across the same issues on my Drobo 5N wich I too have had for a few years now. My Dashboard is on a Mac Mini Server and I just cannot open Plex after reinstalling a new update to latest version of Plex. I have uninstalled and reinstalled several times as well as rebooting my Drobo. I’m getting really frustrated with both Plex and drobo for not offering enough support for Mac’s in general. Any help would be much appreciated. The drobo is working for all other installed apps so am somewhat confused.

21

@Pavlou Did you check logs? what are you seeing there
\drobo5n\DroboApps\plex\Library\Plex Media Server\Logs