Hello everyone
yesterday i wrote a post about change the smb protocol in synology
first scan yesterday was good and all movies came back
I let plex settle down overnight, everything was good tomorrow!
today i make changes from about 100 movies, they were wrongly labeled (my mistake ;-))
then i made the second scan…
and tada everything is good.
the only change i made was from smb3 to smb2 (max smb protocol)
sorry for my bad english
cheers
Edit: i think its not the gamechanger
I add no movies
They came up and older movies are deleted
@drzoidberg33 I sent you my logs in a PM. My movies library was fine for the past two days, now the issue is back and I have the trashcan on most of my content. It definitely seems intermittent, at least for me it does.
@Atomatth Your workaround worked for me… at least for now. My movies library was fine for the past two days, but this morning the issue is back and I had the trashcan on most of my content. I ran through your disable list (though I did not have #4 or the subsequent #5 with it). However, once I disabled what I could, then re-added the same library path, all the “trashcan” movies popped right back up.
@Atomatth@drzoidberg33… now that the OP marked his rollback as “the solution”, every time we try to reply on this thread it warns us the topic has been resolved. Is there any way you guys can remove the solution flag? I wouldn’t want people to think the only solution is a complete rollback.
When using the Plex client directly on the Plex host server box, some files show a trash can icon over them that, if you mouse-hover turns into a play icon. Other movies are normal without an icon.
When running a Plex client on any media box (AppleTV, Amazon Firestick) on the LAN, those movies with the trash can icon will not play (the other do). The clients report that it can’t play because the file is missing. I have confirmed that each is there (and it plays on the host machine).
Webbing out to Plex.tv to have a look from that direction, reports that it can’t get a secured connection. All libraries are unpopulated with warning icons next to them. “Unable to connect securely”.
I have remote access and relay disabled because all traffic should (and has been until now) remain on the LAN. If I enable it, I can then see and play movies everywhere but the Plax.TV iteration of client then shows “indirect”. Clearly everything would be playing up, and back down again, through the internet instead of directly on the LAN. Turning off remote access and relay and it breaks again.
I’ve tried many permutations of removing the file, scanning, deleting the reference if it remained after that, then adding back in without success.
I also followed the link in the error to the article but got lost.
None of my settings changed over what had been in place for years before the recent OS update. SMB is as recommended in the first Atomath “work-around” example in the thread. SMB1 and 2 stuff and no SMB3 or Large MTU reference.
Datapoint: My system with the issues is an M2 Pro while my brother’s (no issues) is an Intel.
I did the NSF changes on the Syn (DS1819+) without any mapping or PMS actions in your post. Moved back to the client running on the host system and the trashcan icons are gone.
Testing on the other clients also now seems to work (running both SMB (unchanged) and NFS as in ChuckPA’s screen shot.
-update-
Once done with the SMB and NFS settings. A removal of the library path (Settings/Libraries/Movies - X to remove path). A refresh of the library. Add library back into (same path as before), force scan. All movies found.
A new scan reverts back to the Trashcan Man Confluence.
Temp solution at this time is to disable auto-scan after the first forced scan. Leave them be until there’s a fix. Or repeat the above (delete path/scan/add path back in) any time new content is added.
Just here to report I have been having the same issue with a Mac mini m2 Pro and a Synology. It’s only my movies folder, not my TV shows, Anime Movies or Anime Shows. It also seems to just trash can older films. (I went ahead and sent my logs to DrZoidberg33)
I find some titles already playing (TV series) seem to find and work the files just fine. I can start a movie on the host server, slider forward some distance, and stop it. I can then see it as “continue watching” and it plays on all devices.
Apologies for tagging Solution, didn’t realize it was going say it was resolved. I was thinking it was just a solution, which it is. Thank you for removing the tag. Hopefully as this gains more attention a true solution is found.
It also flags, when using the “Pt1, Pt2…” function, of server-merging multiple files into an apparent single play. I use this extensively for extras. It gets Plex to show “extras” as a single file while they usually come individually.
