Plex for Android activation issues, FireHD

Plex Players Mobile Devices
1

Server Version#:
Player Version#:8.4.2.20133

Hi,
I have Plex app on my FireHD and I purchased the one time activation in December when I bought the tablet. I have just tried to play some content and its asking me to ‘activate’. I follow the steps to activate and it is not recognising that I have already paid and is trying to direct me to Amazon to pay again. I have fully reset the device, signed in and out of Plex and Amazon multiple times.

I am signed in on the Amazon store with the account I purchased the app and I can see it in my purchase history. I am signed into Plex with the account I use and was signed in with when I purchased the activation.

Please help!

2

It doesn’t matter what Plex account you are signed in with. Did you download from the Amazon store, as opposed to side loading?

3

Yeah the first time I did it I just went through the on screen instructions to purchase it. Through the Plex app, I didn’t sideload anything.

  1. Downloaded Plex from Amazon App Store.
  2. Tried to play some content and it prompted to activate.
  3. Clicked ‘activate’ and purchased it.
  4. Played content fine for 6mths or so.

Tried to use it today and its trying to ask me to purchase again.

4

Possible to get app logs? https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/

5

Sure, I have got a .zip file of logs. Do I upload all of them or ?

6

Just the one .log file that is formatted like com.plexapp.android 2020-09-01 23-58.log

7

com.plexapp.android 2020-09-01 20-02.log (172.3 KB)

Please see attached. Thanks

8

The logs say it found the receipt but that the purchase was canceled. You probably need to contact Amazon to find out why as we don’t have access to look into the details more than that.

09-01 19:53:06.165  i: [Activation] Sku price is £3.81.
09-01 19:53:06.166  i: [Activation] Performing 'purchase updates' query.
09-01 19:53:06.262  i: [BillingServiceWrapper] Processing 1 receipts for SKU plex_for_android_activation.
09-01 19:53:06.262  i: [BillingServiceWrapper] These are the 1 receipts for SKU plex_for_android_activation (more recent first):
    "sku": "plex_for_android_activation",
09-01 19:53:06.263  i: [BillingServiceWrapper] Most recent receipt for SKU plex_for_android_activation is: PVGAlztkERbHMq-O7JfVUWW6z_wlbWB3CM3mHbwfI90=:2:21.
09-01 19:53:06.264  i: [BillingServiceWrapper] Status of most recent receipt for SKU plex_for_android_activation is 'canceled'. Notifying callback that product is not owned.
9

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