Plex for IOS infinite loop download problem (Feb 27 feedback problem, many users have confirmed the same problem, we paid for it, but it can't be used normally for a few months, please PLEX respond to this problem.)

Plex Players Mobile Devices
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I reported on 2022-2-27 that there is a loop download problem when PLEX downloads multiple items. In addition to this problem, even if the music album has been downloaded, the downloaded content will be automatically deleted after a period of time, that is It is said that the paid download function has serious bugs and cannot be used at all.
Many users have confirmed the same problem, We have waited patiently for several months and have not solved it, and we have not given a solution time.
After the user pays, Plex is responsible for ensuring that the function is available, which is the most basic business contract.
I want a detailed response from plex, why hasnā€™t it been resolved for so long?

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There is also this topic which talks about the problem, it talks about a DNS solution but I tried to do it on the server side and on the client side and the problem is still there.
I think it would be good to go also on this forum there seems to be more people

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Iā€™m using a VPN, similar to LAN access, and has little to do with DNS.

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I reported on 2022-2-27 that there is a loop download problem when PLEX downloads multiple items. In addition to this problem, even if the music album has been downloaded, the downloaded content will be automatically deleted after a period of time, that is It is said that the paid download function has serious bugs and cannot be used at all.
Many users have confirmed the same problem, We have waited patiently for several months and have not solved it, and we have not given a solution time.
After the user pays, Plex is responsible for ensuring that the function is available, which is the most basic business contract.
I want a detailed response from plex, why hasnā€™t it been resolved for so long?

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I purchased Plex mainly for the ability to download music from my Synology server, running 1.26.2.5797. I access this with my iPhone running 15.5, the Plex app is 8.3.

Lots of chat about this. Come on Plex, why is this still not working? I will be expecting an extension to my Plex pass if you donā€™t fix this!
Grrrrrrrr

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Thanks for speaking out, I just posted a complaint about a Plex employeeā€™s inaction, and while itā€™s hopeless, Iā€™ll insist on asking Plex for an explanation.

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Hi all,

Apologies for the delay. Weā€™ve managed to reproduce the issue internally, and are investigating it now.

No ETA just yet, but weā€™ll let you know as soon as thereā€™s any update on this.

Thanks,
Hugo

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Itā€™s been more than three months, does Plex reproduce the problem? Thanks

question

  1. A circular download problem occurs when PLEX downloads multiple projects.
  2. The downloaded music album will be automatically deleted after a period of time.
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While browsing the forum I saw that Plex also has problems on PS5, and that it has been going on for 1 year.
Does the company have recruitment problems, or even worse close to filing for bankruptcy?

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Following the new update on IOS (version 8.4) the bug has disappeared, the downloads work continuously and even my compatibility function which blocks the download also works
I would say thank you to the Plex team even if itā€™s a shame to have waited so many months without a solution

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It seems that the problem of circular download has been solved. Please ask plex to help confirm. thank you

In addition, is there any progress on the following question?
The downloaded music album will be automatically deleted after a period of time.

@hsousa @BigWheel

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@s4j4 is there another existing topic about that issue? I probably missed it if you asked about ie earlier in this topic. And was not personally aware of it. This is on iOS or Android?

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Itā€™s iOS, Iā€™ll watch it for a while, and if it reappears, Iā€™ll re-open a post for tracking. Thank you

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