Shed some light for me.
Plex employee vs team member vs plex ninja?
Isn’t team member and employee the same thing?
Has anyone else noticed the arrogance of some plex ninjas that seems to go unchecked?
- Plex employee : As the name says
- Team member : Contractor
- Plex Ninja : A regular user, that by Plex has been granted mod rights on the forums
Nope 
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Lol I think that nope is sarcastic
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I might be biased… however I’d like to go with answering the original question and this one with “Nope”. If you feel we are arrogant, please let us know or flag those posts. At least I know no Ninja who’ll act that way on purpose – I hope…
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so much this.
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My bad wheel but the real question was about the roles, didn’t know if there was a difference
Is there a info page with all the roles. I did not see it
Nope.
But obviously it’s going to be a matter of opinion.
I know some people dislike “casual” responses or humor from employees. I very strongly appreciate the knowledge, directness, and familiar style myself.
I’ve been in disagreements here, and I’ve seen plenty. I’ve never felt like any Plex rep was arrogant to me or other users.
It’s also possible that I’m just very arrogant myself.
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Understood. I know we used to but I’m not finding it either so I will rewrite one soon.
I just wanted to reiterate what @tom80H said for whomever else my read this cuz whoever is causing an issue whether it be folks with one of those roles, or a regular user, flagging the post or pinging an admin is usually best. ( it also gives me as an admin a history of how many times someone has been flagged, etc to see if it is a one off thing were two folks didn’t meld or repeated behavior)
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I just think I should be treated more as a customer than a user…
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Folks have different expectations about what they get from forums. Volts who is a regular user has a different expectations than you as do many other folks.
We try to let people be human flaws and all and they have to live up to what they say. Just don’t want people to be robots. Many times I have contacted support from other companies and though they treated me like a customer that meant treating me with very nice stale pre-written scripts that meant nothing. Where I would have preferred a straight answer.
but I understand not knowing that a Ninja is not an employee, and them talking like you were just another guy off the street can be frustrating.
I am just writing up a description of roles right now.
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And adding here, been a Ninja for a few years now…
I have been flagged and told by users that I was out of line, but as @BigWheel said, Ninja’s are simply “one of the guys” with the diff. that we doesn’t wear the company flag, and when running through the queue of unread posts, we sometimes acts as regular humans.
But we try, and we do this the best we can, in order to help our fellow Plexians
And yes, at one time I even did a self quarantine due to a user was getting on my nerves 
( Did that in order to not say something I would regret afterwards )
And also, and just my 2 cent here:
If you are paid for the job, you can as a human use that as a shield, but for a Ninja like me, that only do this as a hobby, and because I wanna help, I doesn’t have that shield, so…
Sometimes the human gene kicks in, and sorry for that
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I have to feel for the Ninjas. They see the same questions thousands of times and have to deal with people who often respond to the right answer with, “But I should be able to name my TV series whatever I want and PLEX should be smart enough to figure it out!”
Pretty sure I would go postal a few times if I had to do what they did.
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