Plex Freezes every 10 minutes

Plex Media Server Desktops & Laptops
1

Hello everyone,

I have a Plex server which runs on a…

Windows 10 Pro
Directly connected to my router
Ryzen 2700x
64gigs of ram
P2000
roughly 32tb of data
All Meta data is on a m.2 512gig drive
The trans code is on vram of 45gigs

My problem is that for some reason the videos will freeze after roughly 10 to 13 minutes.

The image on the screen will freeze and the audio will stop but the timeline of the movie will continue.

The server thinks the video is also playing but you can see that the local bandwidth is not being used.

Then when I select the playback to be automatic which transcodes the video, the issue is resolved.

Why in the world is this happening and why is there no way to contact Plex support directly?

2

I’m also having this issue. Running PMS 1.18.8.2527. Playback just stops on multiple devices. Direct play. No indication of buffering or anything. Restarting the stream or changing to transcode fixes it. Haven’t been able to figure it out.

3

Try setting this value to 0

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image1482×192 67.8 KB

This has been a bug in Android players, but it might also be affecting you. If your current value is 600 then this might be it.

Give it a try, won’t hurt.

1 Like
4

Thanks for the reply. I’ll give that a shot. All of my players are Android so that might be the issue.

5

I have this set to 10 minutes.

6

But its not all android players and its not all video files. This issue even occurs randomly on the xbox version of the plex media player.

7

I have been getting the same thing since moving my PMS from one MacMini to another with the exact same hardware and software. Running the latest Plex. It happens on multiple Plex players using the clients. It does not happen in Plex Web.

8

I’m having the same issue all of a sudden after over a year with this same setup. It continuously occurs on an Amazon fire cube and a first gen fire TV. Haven’t had a chance to test my shield TV yet.

If I hit back and then play again it plays again. Seems to happen every 20-30 minutes. My value of the suggested change is 15

9

Have you cleared the Cache for plex in setting than uninstalled plex? I had some new and really weird problems with the last 2 updates. One issue was pausing every 30 minutes . The other issue was plex would restart without the option of sending a crash report. Uninstalling and clearing the cache solved my issue.
Hope this helps

10

where is the cache directory located?

11

Settings / Apps / Plex / Cache

12

I find reinstalling the entire application due to one issue to be scary lol. But this solution I have not tried

13

It would also seem that issue was resolved by zeroing out the 10 minutes timer for the paused video.

After I removed the 10 minute timer that would kick users out for being idle and pausing their video I no longer get the hang every 10 minutes which makes 0 sense to me as to how that issue correlates to the hanging but…

My issue seems to be resolved.

14

I have my cache specifically stored on my m.2 drive for chapter meta data and cache. So that I can see the chapters and users can select which chapter they wish to resume the video on.

15

I stand corrected the issue is still occuring only when a video is playing in direct play mode versus being converted.

This makes no sense lol

16

Disable the new player on the streaming device you are using and test. Seems there is nasty bug that needs to be fixed with the new player.

17

Disable the new player?

18

What device are you using to watch plex on your tv? Go into settings on that device and turn off the New Player.

19

oh, my clients are using many different devices that range from smart tvs, xbox, playstation and roku.

20

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