Video Freeze at 10min on All Videos & 2 Shields - V1.18.8.2468

Plex Media Server Desktops & Laptops
1

Server Version#:1.18.8.2468
Player Version#: 7.29.0.15876

With no other changes to Plex, my network, etc, all of a sudden, all video content (movies and tv), regardless of size (including very small tv shows), will freeze up at about 10-15 min. Plex was literally playing/working as it has for years, two nights ago. Then, last night, this issue started. Plex will say the file is still playing within the server dashboard page - meaning that I can see the progress bar moving with the time continuing to progress, but on screen, the image will be frozen. I can stop playback, and restart it without issue, and it plays for another 10-15 min and freezes again.

I have tested this on two separate NVidia Shields, both are physically wired, and the server is a dedicated i7 Win Pro. No transcoding is going on during this.

Logs are attached from just after this issue happened.Plex Media Server Logs_2020-03-05_11-24-10.zip (5.9 MB)

2

In trying to troubleshoot this, I uninstalled all updates from Plex on the Shield, and reinstalled them. I then replayed the same movie, and at 10:16 in, it changed itself to “Paused” within the dashboard. Hitting play / pause on the remote does nothing. Attached is another log of this.Plex Media Server Logs_2020-03-05_11-42-19.zip (5.2 MB)

3

As an update on this, when I “Uninstall” the Plex app on the Shield, and play back video w/ the OEM installed Plex client, I don’t get any issues. Can’t tell if this is an issue of the Shield Plex client, or the latest version of Plex Server.

4

Reported in this thread here:

https://forums.plex.tv/t/movies-freeze-up-randomly-then-i-cant-play-them-till-i-reboot-server-since-new-shield-experience-update/

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