Plex freezes when transcoding one show

Plex Media Server
1

Server Version#: 1.24.5.5173-8dcc73a59
Player Version#: 4.69.0

I am running PMS on a synology DS920+ with 4 8TB WD Red drives and no upgraded components. Hardwired with gigabit eithernet.

Everytime I try to play one specific show (Darling in the Franxx) I can typically play for 3-4 min until the intro plays then the video and audio both freeze and I get the yellow loading wheel until I close out of the app.

The show is mp4, H.264, AAC, 1080p all that jazz and is subtitled in english.

The system I use is to download from streamfab (the cruncyroll module for this show) then to compress it in dvdfab to a smaller file size and upload to the NAS. Important because I think this issue may be a result of something with streamfab and not PMS because I have used this same method with every other piece of media on my NAS and have only had this issue with this one show. I have tried to downsize the resolution, the codec, the container, and the bitrate when converting the show and nothing changes the freezing issue.

However I want to double check that it isnt a transcoding issue on my PMS because I can play the video files no issue directly from my computer, but when trying to watch through plex it always freezes.

2

Burning subtitles will kill almost every Synology NAS. Bitrates and codecs have little impact by comparison if it can otherwise process the file in hardware

Can you show me the info PMS knows about the file?

(Hover over the poster → click the ellipsis → Get Info

I’m interested in the video part - Specifically what subtitle info there is.

I suspect you’re going to find they are PGS, VOBSUB or DVDRIP format which are images and are the hardest to deal with on a Synology system

3

I have attached the requested info in a screengrab, hopefully that shows all the needed information.

However the strange thing is it’s just this one show; I have no issue with subtitles on any other show or movie causing it to freeze.

Screenshot 2021-11-04 110336
Screenshot 2021-11-04 110336703×391 44.8 KB

4

@Hamrickta

That shows me a lot. Thank you.

The subtitle is text based SRT. – easy

At this point, the log files will tell us why it’s transcoding and causing you to peg the CPU.

Please verify DEBUG logging is on, VERBOSE is off
Play again for 20 seconds
Stop
Wait 20 seconds
Download the logs ZIP file (under Server - Troubleshooting)

Attach that ZIP file here

5

Plex Media Server Logs_2021-11-04_13-20-38.zip (5.8 MB)

Here is the Zip file

6

Thank you.

no matter where you are in the video trying to play, it just gets stuck on that block.

whether it be here


Nov 04, 2021 11:14:21.765 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:21.783 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:21.786 [0x7fb4edb87b38] DEBUG - Request: [73.134.139.115:62365 (WAN)] GET /video/:/transcode/universal/session/sjspi2r4rmr24evgd74ovoha/1/115.m4s (7 live) TLS GZIP Signed-in
Nov 04, 2021 11:14:21.786 [0x7fb4edb87b38] DEBUG - [Transcode/sjspi2r4rmr24evgd74ovoha] Asked for segment 115 from session.
Nov 04, 2021 11:14:21.806 [0x7fb4ed1cfb38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:21.826 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:21.868 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:21.907 [0x7fb4ed6d8b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:21.944 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:21.976 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.021 [0x7fb4ed1cfb38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.042 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.054 [0x7fb4eff42b38] DEBUG - Completed: [73.134.139.115:62397] 200 GET /video/:/transcode/universal/session/sjspi2r4rmr24evgd74ovoha/0/114.m4s (7 live) TLS GZIP 444ms 6766999 bytes (pipelined: 1)
Nov 04, 2021 11:14:22.087 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.116 [0x7fb4ed6d8b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.156 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.187 [0x7fb4ed1cfb38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.226 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.244 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.273 [0x7fb4ed6d8b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.297 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.327 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.345 [0x7fb4ed1cfb38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.393 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.423 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.455 [0x7fb4ed6d8b38] DEBUG - Request: [73.134.139.115:62397 (WAN)] GET /video/:/transcode/universal/session/sjspi2r4rmr24evgd74ovoha/0/115.m4s (7 live) TLS GZIP Signed-in
Nov 04, 2021 11:14:22.455 [0x7fb4ed6d8b38] DEBUG - [Transcode/sjspi2r4rmr24evgd74ovoha] Asked for segment 115 from session.
Nov 04, 2021 11:14:22.466 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.501 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.538 [0x7fb4ed1cfb38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.592 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.629 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.645 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.684 [0x7fb4ed1cfb38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.712 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.759 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.799 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.841 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.876 [0x7fb4ed1cfb38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.951 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.971 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:22.991 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:23.023 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:23.276 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:23.344 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:23.423 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:23.434 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 114 - 114 (114)
Nov 04, 2021 11:14:23.456 [0x7fb4ed1cfb38] DEBUG - Request: [73.134.139.115:62398 (WAN)] GET /video/:/transcode/universal/session/sjspi2r4rmr24evgd74ovoha/1/header (7 live) TLS GZIP Signed-in

or here

 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.038 [0x7fb4ed6d8b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.093 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.135 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.182 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.237 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.309 [0x7fb4ed6d8b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.354 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.414 [0x7fb4edb87b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.471 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.545 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.615 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.663 [0x7fb4eff65b38] DEBUG - Completed: [73.134.139.115:62391] 200 GET /video/:/transcode/universal/session/sjspi2r4rmr24evgd74ovoha/0/75.m4s (7 live) TLS GZIP 1360ms 3173189 bytes (pipelined: 1)
Nov 04, 2021 11:14:20.671 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.734 [0x7fb4edb87b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.792 [0x7fb4edb07b38] DEBUG - Request: [73.134.139.115:62391 (WAN)] GET /video/:/transcode/universal/session/sjspi2r4rmr24evgd74ovoha/0/76.m4s (7 live) TLS GZIP Signed-in
Nov 04, 2021 11:14:20.792 [0x7fb4edb07b38] DEBUG - [Transcode/sjspi2r4rmr24evgd74ovoha] Asked for segment 76 from session.
Nov 04, 2021 11:14:20.792 [0x7fb4edb07b38] DEBUG - [Transcode/sjspi2r4rmr24evgd74ovoha] Returning segment 76 from session
Nov 04, 2021 11:14:20.792 [0x7fb4edb07b38] DEBUG - Content-Length of /volume2/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-sjspi2r4rmr24evgd74ovoha-1bed97d3-0874-4f50-a83e-441771b7cc74/init-stream0.m4s,/volume2/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-sjspi2r4rmr24evgd74ovoha-1bed97d3-0874-4f50-a83e-441771b7cc74/chunk-stream0-00077.m4s is 5146434 (of total: 5146434).
Nov 04, 2021 11:14:20.830 [0x7fb4ed731b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.881 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:20.958 [0x7fb4ed6d8b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:21.007 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:21.100 [0x7fb4edb87b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:21.155 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:21.240 [0x7fb4ee823b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:21.295 [0x7fb4ed6d8b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:21.372 [0x7fb4ee98ab38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:21.406 [0x7fb4edb87b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:21.469 [0x7fb4edb07b38] DEBUG - [Transcode] Transcoder segment range: 76 - 76 (76)
Nov 04, 2021 11:14:21.523 [0x7fb4eff42b38] DEBUG - Failed to stream media, client probably disconnected after 3654440 bytes: 32 - Broken pipe

or anywhere else.

Only possible conclusion – bad file.

7

Thank you very much, I’ll go back and take a look at my downloader.

8

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