Plex Hardware Transcoding works (?) but reports "Failed to find encoder 'h264_qsv'"

Plex Media Server Desktops & Laptops
17

Very interesting:)

I can ping www.plex.tv but not ping plex.tv:

$ sudo ping plex.tv
PING plex.tv (52.18.254.79) 56(84) bytes of data.
^C
--- plex.tv ping statistics ---
77 packets transmitted, 0 received, 100% packet loss, time 77823ms

$ sudo ping www.plex.tv
PING cluster95-elbwpeel-1rcyft0q3nddc-1014054933.us-east-1.elb.amazonaws.com (52.4.180.28) 56(84) bytes of data.
64 bytes from ec2-52-4-180-28.compute-1.amazonaws.com (52.4.180.28): icmp_seq=1 ttl=224 time=259 ms
64 bytes from ec2-52-4-180-28.compute-1.amazonaws.com (52.4.180.28): icmp_seq=2 ttl=224 time=259 ms
64 bytes from ec2-52-4-180-28.compute-1.amazonaws.com (52.4.180.28): icmp_seq=3 ttl=224 time=259 ms
64 bytes from ec2-52-4-180-28.compute-1.amazonaws.com (52.4.180.28): icmp_seq=4 ttl=224 time=259 ms
64 bytes from ec2-52-4-180-28.compute-1.amazonaws.com (52.4.180.28): icmp_seq=5 ttl=224 time=259 ms
64 bytes from ec2-52-4-180-28.compute-1.amazonaws.com (52.4.180.28): icmp_seq=6 ttl=224 time=259 ms