I cannot keep a reliable conneciton to my Plex server remotely today. I am trying to troubleshoot a different issue, but it seems every time I enable network logging the app crashes and then cannot log back in. I cannot get in via Plex.tv, direct web connection, or my iphone (cellular or WiFi). I even get a message that relaying has failed.
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I absolutely hate the changes Plex has been making with regard to remote access. I understand it may be desirable for some people, but it just p*sses me off when I cannot get to my own media because there is an outage at Plex (or my own ISP). That is exactly when I would be more likely to watch something…when my internet is down. It used to be so much simpler, it just WORKED. Now, I am left to start a search for something different. I don’t watch many things remotely, but I do listen to music at times when away. I could even live with that if it were very infrequent. But it just kills me to lose it at home due to internet issues. I might not curate my own libraries of material if I was dependent on the internet…why would I need plex if I could just stream everything??? Sorry…but I cannot begin to sanely express my frustration at outages impacting my ability to play media I own, host locally, and play locally.
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A good place to check for any issues on the plex.tv side is https://status.plex.tv/
It not showing any issue currently…
Then again, I don’t know if that page track every possible server that could be involved
I checked that. It showed issues with the billing page.
I found an issue,when I enable network logging in the Windows App store app, it craps out my PMS instance. It is still running, but I cannot stop it. I can click the icon in the system tray and it goes away, but the process remains until I manually kill it. Once restarted it starts working again. I will post a bug report in the Windows App store section.
There were no known outages with Plex.tv so something else is going on. Can you explain, which is causing issues, the Plex Windows app or PMS? Please provide the log for which ever one is the problem and the time you noticed the crash.
Edit, on second thought, probably best to provide both logs.
I’ll work through the other thread. When I enable Network logging on the windows app, my PMS crashes. I don’t know which one has the issue.
That’s odd that the Win App would cause PMS to crash.
Yeah, that is why I thought it was something with Plex. I tried to hit the web UI directly (both remotely and locally) and tried with IOS, etc., but the only way I could access my plex server after enabled network logging was to shut it down, manually kill the process, and restart the PMS (app, not whole server).
@“MovieFan.Plex” - I updated my other post, but I have captured the logs for the network logging crash if you would like the link. Just let me know and I can PM the dropbox link to you.
Sent. These logs are meant to show the PMS “crashing” after enabled Network Logging on the UWP app.
Hey. I was able to reproduce the problem. Very odd but I’ll the devs know.
Can you confirm that i is turning on debugging that is causing the issue? I am able to turn it on and off without issues. The crash happens for me when I try to email diagnostics with debugging on.
No. As soon as I turn on network logging on my Windows 10 tablet, the PMS hangs. If I just leave logging on but network logging off, I can email the diagnostics just fine. When the PMS hangs, I cannot even access it from the server itself via localhost.
