Server Version#: 1.16.4.1469
Player Version#: 3.109.2 (latest version for Samsung-tvs, 2018 model)
It seems to happen on a regular basis (1 out of 3) that when playing a movie on my Samsung-TV the plex-app, PMS and even the whole ASUSTOR-NAS completely freeze/crash. I have to perform a hard-reset of my NAS as it doesn’t even respond to pings anymore.
It occurs randomly, sometimes 10 mins into a movie, sometimes after 1,5 hrs, sometimes it crashes after I pause and want to resume. It crashed once when turning on subtitles but usually I watch movies without subtitles. I suppose sound was being transcoded as newer Samsung-TVs don’t support DTS anymore.
This has been happening for + 5 months so none of the last updates have brought up the issue (I usually update PMS every 2-3 weeks).
Server and player are in two different networks and the player uses a remote connection.
One last bunch of information I am only 80% sure it is correct:
If I remember correctly the crashes have also occured using a FireTVstick (2nd gen.) before buying a new TV. The TVstick still exists if it should be necessary to validate this presumption.
Thanks for the fast reply and the idea of a hardware approach!
It has been 1 year since I last checked so yes that may be a good start.
I will check that the following weekend when I have physical access.
Until then I will try to stress test the CPU. So far Plex has been the only perpetrator so to confirm your theorie it should be able to crash the NAS another way.
unless you use it for other CPU-intensive tasks, Plex is the only task which could generate that much CPU heat. Were you to have something other than Plex running, equally intensive, if the result were the same, you would have undeniable proof. At this point though, the simplest is most likely the problem. Plugged filters are your worst enemy.
No good news so far. There was close to no dust in the housing and the stress test I’ve been running for 2 hrs atm shows a max. temperature of 72°C that was reached after 30 min.
After the 30 min the fan speed increased but stayed steady for the last 30 min.
The NAS seems to be working fine to me but I will keep testing for a few more hours.
Did you have a look at the logs?
The crash occured around 20:45 and the only thing I can see is a big blank until the NAS was back running.
Would you suggest further testing the hardware? Like memtest next?
Issue persists. After two months of not using plex it crashed on the first movie it had two play (around minute 80) and I don’t feel confident using plex anymore. Logs.zip (4.8 MB)
Hardware is working fine, all stress tests did not show any problems.
Do the logs show anything suspicious or do you know about anyone who experienced this behaviour before?
Found another user having exactly the same problem, so a hardware defect should be off the table -> Link.
In the meantime i’ll try out emby which seems to be working fine so far.
