Plex is not recognizing my internal hard drives

Server Version#: 1.19.2.2737
Player Version#: 4.22.3
OS: Windows 10 Pro
When adding folders to a library, only my C drive is shown. I have two internal hard drives installed, letters H & M and neither will show up.

I can browse to them via explorer and open all content that is on them without an issue. One drive, I pulled from my old system and connected and Windows automatically recognized it. The other drive is a new one I connected and went through the process of initializing it and making it into an ntfs partition. The results in plex are the same for both.

I have tried to reinstall plex, tried taking ownership of the drives, running plex as admin. Tried entering the paths manually also tried creating a shared folder from the drives and entering the unc path of it when adding a folder. I have been at this for a while and cannot figure out what the problems is. Any help is greatly appreciated.

What do you mean by “H & M”?

Are you running Plex as a Windows system service?

Have you tried to simply paste the path to the new drive into the Add Folder dialog box?

H & M are the other drive letters.

I am not sure if I am running plex as a windows system service. How do I check?

Yes I have tried pasting the path when adding a folder?

If you don’t know, then you are not running it as a service :smiley:
It requires additional steps/software to make it.

Is this a question?
When you click on ‘Browse for media folder’, you get an input field at the top.
paste the path to the other drive (+folder!) into it and click on ‘ADD’.

I recommend to load the web app fresh into a new browser window from https://app.plex.tv before you do it.

Don’t use “naked” drive letters, btw. Always create folders and add these to Plex’ libraries.

Sorry I didn’t mean to add the question mark. I have tried pasting the path when adding folder and it didn’t work. Tried a new browser window, cleared the cache, even tried different browsers. Still the C drive is the only drive available when adding folders to the library.

I am not saving things to the root of the drive. I have a folder structure on the drive.

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