Plex Just stopped working

General Discussions
1

This is my first time on the forum.

I have been using Plex on my essentials server for about 12 months with out an issue. Out of the blue the server just stopped working. If i go to the server and try and log in I can authenticate any of my users but the interface says the server is missing.

Can anyone point me in the right direction of where to start trouble shooting?

Thanks in advance

2

PLEX JUST STOPPED WORKING

3

Can you provide more details?

  • What OS version
  • Version of PMS
  • What URL are you using to access the server
  • Restart PMS, do nothing, then provide the server log
4

Sorry I was a little vague.

OS:- Windows Essentials Server 2012

PMS Version:- The last time I check it was current, about 2 weeks ago. But no longer have access to it because I cannot get to the server

URL:- http://localhost:32400/web/index.html or 192.168.0.201/32400
If I try and connect from any other device via an app, my phone, my tv or my PC I just get the message “No servers found”

5

@cmiles2432 said:
Sorry I was a little vague.

OS:- Windows Essentials Server 2012

PMS Version:- The last time I check it was current, about 2 weeks ago. But no longer have access to it because I cannot get to the server

URL:- http://localhost:32400/web/index.html or 192.168.0.201/32400
If I try and connect from any other device via an app, my phone, my tv or my PC I just get the message “No servers found”

Have you tried restarting the app? It doesn’t run as a service on a server OS afaik.

6

Yes tried restarting the app several times and the server as well

7

@cmiles2432 said:
URL:- http://localhost:32400/web/index.html or 192.168.0.201/32400
Certain versions of windows won’t allow “localhost”. Try http://127.0.0.1:32400/web. That second one won’t work . http://192.168.0.201:32400/web is the correct address.

8

Firstly thanks for all the help.

If i use my server and long on to http://127.0.0.1:32400/web. I get the authentication screen showing me all my plex users. It dose not matter which user I select, once I have selected the user and password, the server is not present or acceptable and alI I get is the following message

The server “Plex Server” is unavailable
Plex will automatically try to reconnect to this server

Dose the extra information help at all?

9

Looks like you are locked out. You will need to edit the Windows registry to regain access. Check this article. This will get the server logged out. Once you do, log the user out too. Then log the user back in, then log the server in. Then check the security settings and make sure it is set to preferred, not required. Something may be stopping the Web Client from reaching the server securely so with the setting to required, it won’t connect. Confirm that the app can make a secured connection before changing that setting to required if that is what you want.

10

Wow reg edit…

Is there an artical to show how this is done

11

Im actually having the same issue on the latest media server 1.0, on Ubuntu 16.04. Rolling back to 0.9.17.3 made everything well again, but on 1.0 I am unable to contact the server.