Plex Media Server (Windows) running, but can't log in nor get to server settings

General Discussions
1

Hi,

I’ve been happily running PMS on Windows 10 but in the last day it has become unusable. I can log into the plex app both on the box (e.g. 127.0.0.1:34000) and via app.plex.tv but in every case when trying to connect to my server from any client I get a “The server “” is unavailable”. If I click on the server settings I get “Server settings are unavailable.”

I’ve tried:

  1. restarting server
  2. uninstalling and reinstalling
  3. deleting registry keys per: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

In my log file I find entries like this:

Mar 31, 2018 07:31:56.457 [9836] DEBUG - Completed: [127.0.0.1:3530] 404 GET /web/undefined/accounts/1 (9 live) GZIP 3ms 379 bytes (pipelined: 2)
Mar 31, 2018 07:31:56.457 [9836] DEBUG - Completed: [127.0.0.1:3531] 404 GET /web/undefined/myplex/account (9 live) GZIP 3ms 379 bytes (pipelined: 2)
Mar 31, 2018 07:31:56.457 [9836] DEBUG - Completed: [127.0.0.1:3540] 404 GET /web/undefined/system/:/prefs (9 live) GZIP 1ms 379 bytes (pipelined: 1)
Mar 31, 2018 07:32:11.224 [9836] DEBUG - CERT: incomplete TLS handshake: short read
Mar 31, 2018 07:32:20.021 [9836] DEBUG - CERT: incomplete TLS handshake: short read
Mar 31, 2018 07:32:53.430 [9836] DEBUG - CERT: incomplete TLS handshake: short read

Any help is appreciated.

2

Do you have several user accounts on this Windows machine?
Log off every user, then restart it properly. Then log in the user account you are using by default.

3

That did it. I logged out of both windows accounts, restarted the server, and now I can access Plex. Many thanks!