Plex keeps changing rating key number

Plex Media Server NAS & Devices
1

Server Version#: 4.76.1
Player Version#:

I’m using Pushover as a notification service in Tautulli. Plex pushes updates to Tautulli. I keep getting the same message about every hour or so for a specific movie that it has been recently added to Plex: ‘X-Men: Dark Phoenix was recenty added to Plex’.
Why do I keep getting this message?

From the logs it seems that the rating key number keeps changing forcing it to be added over and over again. How to fix this?

2022-02-22 12:46:15 - DEBUG :: ThreadPoolExecutor-0_0 : Tautulli TimelineHandler :: Library item ‘X-Men: Dark Phoenix’ (766428) added to Plex.
2022-02-22 19:16:15 - DEBUG :: ThreadPoolExecutor-0_0 : Tautulli TimelineHandler :: Library item ‘X-Men: Dark Phoenix’ (766518) added to Plex.
2022-02-22 20:21:15 - DEBUG :: ThreadPoolExecutor-0_0 : Tautulli TimelineHandler :: Library item ‘X-Men: Dark Phoenix’ (766533) added to Plex.
2022-02-22 21:26:15 - DEBUG :: ThreadPoolExecutor-0_0 : Tautulli TimelineHandler :: Library item ‘X-Men: Dark Phoenix’ (766548) added to Plex.

2

Anyone experiencing the same issues like this, maybe with other movies?
I’ve removed the movie from plex, did a rescan and added it again, but then the messages keeps coming back. Every time it’s seen as if the movie was added as new.

3

This is as expected

4

Why would the rating keep changing every hour?

5

What does the PMS log shows you?

Maybe something is stuck in the Tautulli queue?

6

Seems Plex doens’t have it in db, and keeps rescanning/adding it. All other movies that are already there are skipped.

Mar 06, 2022 15:44:13.401 [0x7f1755fa4b38] DEBUG - Scanner: Processing directory /MoviesNon3d/Dark Phoenix (2019) (parent: yes)
Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Directory had 1 files, database had 0 files, can't skip.
Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Activity: updated activity cf97d5a1-eaaf-4b53-bd98-fb09baaa1a65 - completed 58.3% - Scanning Films

Mar 06, 2022 15:44:13.401 [0x7f1755fa4b38] DEBUG - Scanner: Processing directory /MoviesNon3d/Dark Phoenix (2019) (parent: yes)
Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Directory had 1 files, database had 0 files, can't skip.
Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Activity: updated activity cf97d5a1-eaaf-4b53-bd98-fb09baaa1a65 - completed 58.3% - Scanning Films

Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Scanner: Processing directory /MoviesNon3d/Mary Poppins Returns (2018) (parent: yes)
Mar 06, 2022 15:44:13.402 [0x7f1755f62b38] DEBUG - [JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/config/Library/Application\ Support/Plex\ Media\ Server/Codecs/62cc2bc-4226-linux-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/lib/plexmediaserver/Plex Media Scanner' '--match' '--type' '1' '--log-file-suffix' ' Matcher' '--files' '/MoviesNon3d/Dark Phoenix (2019)/Dark Phoenix (2019) [Bluray-1080p] [h265 AC3] [8] [5.1].mkv'
Mar 06, 2022 15:44:13.402 [0x7f1755f62b38] DEBUG - [JobRunner] Jobs: Starting child process with pid 23761
Mar 06, 2022 15:44:13.403 [0x7f1755fa4b38] DEBUG - Skipping over directory 'Mary Poppins Returns (2018)', as nothing has changed; removing 1 media items from map.
7

Try a Plex Dance on it
Also verify with like VLC, that it’s not broken

8

Followed these steps and noticed I had the same movie twice, once under X-Men Dark Phoenix (2019) and once under Dark Phoenix (2019). Maybe that was a problem too.

9

Seems the issue is fixed now.

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