Plex keeps crashing/closing

[vivanred]

Hi after updating my sever keep crashing and after that my plex server is closing after 4-5 min.

what should I do ?

Plex Media Server Logs_2022-06-30_16-25-19.zip (461.8 KB)

[soulvoid86]

Not trying to jump the line of support here. I understand this is a release issue and is being worked on. But figured I’d link my recent post as well. Title is wrong as it was initially thought to just be a database issue, but I see now that it’s related to this.

Plex Server hangs on database optimization

Jul 27, 2022 11:48:24.070 [5744] DEBUG - TrayIcon::WindowProc received DisplayIcon timer message Jul 27, 2022 11:48:24.070 [5744] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005 You might want to use the command line parameter -noninteractive when starting PMS. It suppresses all errors which have to do with the regular task tray icon on Windows. (which is not used when running as a system service) [grafik] At least you have no messages about a damaged database file in your logs. So that …

Thanks

[sa2000]

@vivanred

Hi after updating my sever keep crashing and after that my plex server is closing after 4-5 min.

Are you still getting crashes?
Could you upload fresh logs

Can you see if these files still exist within
C:\Users\vivanred\AppData\Local\Temp

The filenames are

371e31ab-faba-4638-b0eb-19e5efb1895a
44e75e40-94f1-4826-a845-c112942cb2cf
68fccf26-427d-40eb-beab-e4f700f1f4a5

If they are still there please zip and attach the zip

[sa2000]

@soulvoid86

I understand this is a release issue and is being worked on. But figured I’d link my recent post as well.

I have added a response to your post and including you in the alpha build trial for 1.28.1

[vivanred]

Yes. I’m still have issue.

Plex Media Server Logs_2022-07-30_17-52-07.zip (587.1 KB)
Plex Media Server_20220729123428.log (25.3 KB)

no. those files doesn’t exist in temp folder.

[crazy_apprentice]

Hello!

I have the same problem as you.

I want to downgrade but my libraries appear empty.

If you get lucky, would you mind letting me know how you solved it?

Thanks alot! Ricardo

[SVKTV]

@crazy_apprentice I upgraded again and let Tautulli trigger a ‘restart plex’ script when I got deadlocks. Updated to the latest beta 2 days ago and haven’t had any deadlocks since. Fingers crossed

[crazy_apprentice]

You mean the new x64 version?

[SVKTV]

@crazy_apprentice 1.28.0.5999 plexpass beta hotfix

[sa2000]

@vivanred

Yes. I’m still have issue.

The current beta has fixes that may resolve crashes and lockouts/hangs - it was released on Friday - version 1.28.0.5999

Please wait for this beta to be released as a public release and upgrade to it and let me know if the issues persist after that upgrade providing debug server logs as before

In the meantime, please look for these files in %TEMP% and if found, zip and attach -

2c383182-c1bd-4b4b-89a2-444d3cc5f452
941e00ea-8b28-473f-a663-0f994665efa1
042a7b57-fd9a-4173-b441-8ef544b34f33

I will keep them in event of the issue not getting resolved after the update to 1.28.0.5999 or later

[vivanred]

Thanks for your support .

it looks like its fixed .

[sa2000]

Please Media Server 1.28.2 has just been released as a beta release

It has a fix for a deadlocks issue that was identified last week

Plex Media Server

Plex Media Server 1.28.2.6093 is now available to Plex Pass users in the Beta update channel. NEW: (HTTP) Indicate when a database migration is being run (#13651) (Web) Updated to 4.87.2 FIXES: (Collections) Playing a collection of shows/seasons resulted in no playback in certain clients (#12977) (Library) Cleaning up legacy music agent bundle files could fail when running a Clean Bundles (#13761) (Music) Read artist and album sort tags from m4a audio files (#13760) (Music) Upgrading an al…

• Server could hang in certain circumstances (#13758)

[sa2000]

@Malcolm_John the latest beta for Plex Media Server - version 1.30.1 has a fix for a deadlock that your server encountered in October - related logs were those captured on 31 October 2022

See release notice

Plex Media Server

Plex Media Server 1.30.1.6497 is now available to Plex Pass users in the Beta update channel. NEW: (Extras) Improved support for matching TV series extras with common community filename formats (#4774) (NAS) Add Support for TerraMaster TOS 5 platforms. (Preferences) Added an advanced preference for DB cache size. (Settings) Add configurable played percentage threshold advanced library preference (#13860) (Transcoder) Added support for AV1 video decoding (#13941) (Transcoder) The minimum suppo…

• (Bandwidth) Server could become unresponsive under certain timing conditions (#13951)

[JimB_Plex]

I updated my plex with update PlexMediaServer-1.30.1.6497-5fc2e0894-x86_64_DSM7.spk on a synology 1515+. With this update the problem returned of shutting plex down each night. Have to start it each morning. I have another Synology DS918 updated to same update, does not crash. The 1515 had not been crashing since last year. This update reintroduced the crashing.

[sa2000]

@JimB_Plex

I updated my plex with update PlexMediaServer-1.30.1.6497-5fc2e0894-x86_64_DSM7.spk on a synology 1515+. With this update the problem returned of shutting plex down each night

Would need debug server logs captured after the crash to start looking into this. Plex Media Server crash detection would try to create a mini dump file and upload it to our back end system for crash reporting - this does not always succeed - the minidump gets copied to where $TMPDIR points to and from the logs zip we can identify what file to look for within there - file would need to be located and zipped and attached - i will then look into the crash

$TMPDIR might be here
/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/

I can confirm it from the logs

[JimB_Plex]

Plex Media Server Logs_2022-12-19_07-41-47.zip (2.9 MB)

Here are the 1515 plex logs

[The_Wicked_One]

Hi, just applied it to both my servers since i’m getting again deadlocks per day.

I’m yet to try if this has something to do with using igpu / Nvidia or not. Seems to happen more when transcode via gpu is used.

[sa2000]

@JimB_Plex

Here are the 1515 plex logs

Thank You

Can you access this folder on the Synology box
/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp

and copy out these 3 dmp files and zip and attach please

29b599dd-550e-43bf-2c7e359c-66191475,dmp
4d24c758-e80e-4c43-6290d498-47c0a84d.dmp
53e73bc9-12a1-4cea-99d5b6b3-69d64911.dmp

I think we do now include the .dmp filename extension - but check for with and without

Thanks