Plex keeps losing connection to QNAP 251+

Plex Media Server NAS & Devices
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1

Version 1.15.6.1079

In the past couple of weeks, my server seems to keep disconnecting. I’ve made no changes to my hardware setup and have made sure my PMS is up-to-date (updated it a couple of days ago). However, finding it disconnects all the time and becomes “unreachable” to Plex Web App, mobile app and third party tools (Sonos).

The server itself is clearly still online as I can access it using other apps and functions. Can anyone help with what the solution may be?

I’ve attached the logs if they’re of use.

Plex Media Server Logs_2019-06-10_21-44-05.zip (6.5 MB)

2

You have network issues…

Jun 10, 2019 21:41:21.103 [0x7f48667c4700] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.

Please describe your network setup in details

3

It may be that I downloaded those logs just a few seconds after restarting my NAS box. It’s settled now and I’ve downloaded/attached them again, if it helps.

The setup is with the QNAP 251+ connected directly via ethernet to my Wifi router. Wifi connection is stable on all other devices and NAS files are accessible with several other apps.

Whenever the error happens, a reset of my NAS or a reinstall of Plex tends to fix it.

Let me know if you need more info - and thanks!

Plex Media Server Logs_2019-06-10_22-43-32.zip (6.6 MB)

4

I still need you to describe your network setup in details!

5

Hi - can you specifically let me know what details you need? Apologies, I’m not overly technical so do need a little guidance on any specific info you need.

6

Screenshot of your Network and Virtual Switch settings, and remember to blur your WAN IP
(All pages please)
DNS and default rout settings

7

Thanks for your help and patience :slight_smile:

Attached screenshots. Hope this helps.

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8

First of all, your PMS is a server, and as such, should not have an IP address from DHCP, but instead a static IP address.

Secondly, you are using your router as DNS, so try for a short test to switch to Google DNS, aka 8.8.8.8

9

Thanks for the suggestions. Unfortunately, these didn’t work and the same issue came back. The IP/DNS settings have been the same since I set it all up back in 2017, for what it’s worth.

10

Then sadly no more ideas.
You have some kinda network issue, causing PMS to loose internet access, but clueless to what, sadly :frowning:

11

:worried:

Do you happen to know where I can find old instances of PMS? Wondering whether that might help.

12

Sadly, Plex doesn’t provide an archive of older versions

Please go here and vote:

1 Like
13

I have almost the same configuration. I also experience the same problems.
Sometimes no problems.
Sometimes constant problems.
Everyone pushes the ball to the other sonos-plex user. But nobody can give a solution or even a tip …
Plex in combination with sonos is in this way useless and worthless.

14

This thread is not about sonos, so please start a new thread, and tag it properly